Case Manager

About the role

This role is essential in fostering strong client relationships, ensuring compliance with program regulations, and assisting clients throughout the application process to access vital services. The OC CalWorks Program is dedicated to assisting families in achieving self-sufficiency through comprehensive support services. We strive to empower individuals by providing resources, guidance, and a supportive environment. This is an on-site position, located in one of the offices in Anaheim, Santa Ana, or Laguna Hills.

Responsibilities

• Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.
• Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.
• Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.
• Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.
• Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.
• Collaborate with team members to provide expertise and support in resolving participant issues effectively.
• Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.
• Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication.
• Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly.
• Perform additional duties as directed by leadership to support program objectives.

Requirements

• High school diploma or GED required and 0-2 years of relevant professional experience, or equivalent combination of education and experience.
• Bachelor’s degree in human services, social work, or related field from an accredited college or university (required).
• A genuine passion for serving the community and making a positive impact.
• Comfortable using computers and standard office tools in day-to-day work.
• Enjoys collaborating with others and thrives in a fast-paced, team-oriented environment.
• Preferred bilingual languages: Spanish, Arabic, and Farsi.
• Willing to commit to 4 weeks of on-site training in our Anaheim office.
• Willing to travel to alternate offices in Santa Ana or Laguna Hills at least once per week during the training period for job shadowing.

Benefits

• Competitive compensation with quarterly bonuses based on performance.
• Comprehensive insurance coverage, including Medical, Dental, Vision, Prescription, and partially funded HSA.
• Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• 401K Retirement Savings plan with company matching.
• Paid Time Off (PTO), holidays, and sick leave, along with Short- and Long-Term Disability coverage.
• Employee Assistance Program (EAP) for physical, emotional, and financial wellness.
• Recognition platform for outstanding employee contributions.
• Tuition reimbursement for ongoing education and development.
• Employee perks and discounts.
• Access to a range of wellness programs and resources tailored to your needs.
• Professional development opportunities, including training programs, workshops, and conferences.

Pay

Minimum Salary: $24.50 per hour
Maximum Salary: $25.00 per hour