Case Manager

About the role

As a Case Manager with our Family Services team, this position will have direct contact with children, youth and their parents, case managers of voluntary agencies, and public schools in Oregon that are highly impacted by newly arrived refugee students (namely Multnomah, Washington, and Clackamas counties) and other educational programs to provide the necessary support to clients to achieve school success.

Responsibilities

• Maintain case management for clients in accordance with state and federal-funded contracts
• Work with clients to develop strengths-based service plans to identify barriers to self-sufficiency and outline the necessary steps to overcome these barriers, including acting as liaison between clients and schools and other educational support services
• Provide school orientation to students and parents, connect students to afterschool activities (including homework help) and summer programs, and conduct outreach activities to share information with school contacts on program services
• Track and monitor student grades and attendance through regular contact with families and teachers’/school counselors
• Provide transportation for clients, including scheduling medical transportation or ensuring clients understand and have access to public transportation, to attend required appointments and ensure that language access is provided at these appointments
• Coordinate needed services through referrals to refugee service providers including the Health Department, Employment Services, Social Security, DSHS and ESL providers
• Ensure that clients are being served in a linguistically and culturally appropriate manner and provide education and advocacy when necessary
• Maintain compliance with all relevant program/department requirements, including adhering to all record-keeping and reporting requirements
• Model and encourage direct, professional communication among staff members and facilitate development of a positive staff support network
• Demonstrate awareness and sensitivity in the delivery of client services as it relates to the cultural and socioeconomic characteristics of the populations served

Qualifications

• Demonstrated strong cross-cultural communication skills and ability to build rapport and work effectively with teens from diverse backgrounds
• High level of computer literacy required; able to enter and retrieve data using computer systems, systems applications, cell phone applications, and other office equipment
• Ability to relate to and work with team members and community partners from diverse backgrounds
• Ability to multitask and prioritize the needs of clients and the program with competing deadlines
• Experience working in child welfare, with immigrant and refugee populations, and/or with youth
• Basic mastery of Google Suite and Microsoft 365 applications; and case management software
• Uses a trauma‑informed lens to navigate challenges, conflict and obstacles/barriers; demonstrates resilience, awareness and self‑regulation
• Successfully completes tasks in a moderately noisy environment
• Able to move equipment/materials weighing up to 10 pounds
• May work in a variety of settings, including LCSNW office locations, partner agency and community‑based settings, client home/community settings, outdoor settings in varying weather conditions, and faith‑based settings such as churches or mosques
• Excellent communication skills with the ability to read, write, and speak in English
• Standard LCSNW criminal clearance, including national sex offender, motor vehicle records, valid Oregon driver’s license with clean driving record, and active auto insurance

Benefits