Case Manager

We need to output HTML fragment with sections: About the role? Actually we have "About Lifemoves" which is about the organization. The instructions: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We have Pay: $25.50-$38.50 (likely hourly? but it's given). Schedule: Friday through Tuesday. So we should include Pay and Schedule sections. We have About Lifemoves (organization description). Could be "About the role"? Actually "About Lifemoves" is about the organization, not role. But we could still have a section "About the role"? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we can also use other headings? It says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It suggests these are examples; we can use them if appropriate. We have content about the organization, maybe "About Lifemoves" could be under "About the role"? Not exactly. But we could create a section "About the organization" but not in list. However instruction says prefer a few substantive sections over many thin ones. We could combine About Lifemoves and Position Purpose into a single "About the role" section? The "About the role" could include description of role and organization. But we also have "POSITION PURPOSE". That could be part of About the role. We have responsibilities (Essential Job Responsibilities) broken into subcategories: Client Support and Case Management, Resource Connection and Community Collaboration, General Agency Responsibilities, Kaiser Team Responsibilities. We could combine into a Responsibilities section with lists. We have Qualifications (Educational Requirements, Technology, Service Level Qualifications, Care Level Qualifications). Could be a Qualifications section. We have Competencies (list). Could be Skills section? Or maybe we treat Competencies as Skills. We have Additional Requirements (background check, TB test, Supervisory Responsibilities N/A, Travel Requirements). Travel requirements could be part of Requirements? Or we could include a Requirements section. We have Physical Demands. We have Compensation And Benefits (but only mentions competitive annual base salary and opportunity to participate in LifeMoves benefits package; no specifics). Since we already have Pay and Schedule sections with specifics, we might not need a Benefits section because no specific benefits listed. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. For Benefits, we have only generic statement "opportunity to participate in the LifeMoves benefits package." That's not specific; maybe we should not create a Benefits section because it's vague/filler. The instruction says never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD"). "opportunity to participate in the LifeMoves benefits package" is somewhat vague but still a statement. However it's not a specific benefit like health insurance, 401k, etc. Might be considered filler. Safer to omit Benefits section. We have EEO boilerplate etc to remove. We need to output only HTML fragment. Let's decide sections: - About the role (could include About Lifemoves and Position Purpose) - Responsibilities (list of duties) - Qualifications (education, tech, service level, care level) - Skills (maybe Competencies) - Requirements (Additional Requirements: background check, TB test, travel, driver's license, etc.) - Pay - Schedule We could also include Physical Demands as a section? Not in examples but could be a section if substantive. It's detailed. Might be worth its own section "Physical Demands". However instruction says prefer a few substantive sections over many thin ones. Physical Demands is substantive; we could include it. But we already have many sections; maybe combine Physical Demands into Requirements or Qualifications? It's about physical ability, could be under Requirements. Let's think: The posting includes many details; we need to preserve all substantive info. If we omit Physical Demands, we lose info. So we need to include it somewhere. Could be a section "Physical Demands". That's fine. Thus sections: About the role, Responsibilities, Qualifications, Skills, Requirements, Pay, Schedule, Physical Demands. Check if any section would be empty/filler: All have content. Now we need to format. Use

  for each heading. Inside each section, use

  for prose,

  • for lists. We need to preserve all substantive info, not invent or summarize away detail. So we need to keep the exact wording? Not necessarily exact but preserve meaning. We'll try to keep close. Let's extract content. About Lifemoves: "LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach." Position Purpose: "The Case Manager reports to the Program Director and supports clients by assisting with care and linking them to housing and community resources. The position plays a key role in supporting people moving toward safe, stable housing and greater self-sufficiency. They provide case management services, life skills support, and resource connections and work in partnership with clients to set goals, celebrate progress, and overcome challenges. Using a trauma-informed and a strength-based approach, this position builds trust and respect, making sure clients feel heard, valued, and supported throughout their journey. Key responsibilities include supporting clients by connecting them to services, building support networks, facilitating groups and activities, advocating for equitable access, and providing crisis intervention when needed. Beyond working directly with clients, this role may help to improve the overall program by sharing ideas, identifying service gaps, and helping strengthen community relationships. This role maintains clear documentation, contributes to program planning and reporting, and models professional, ethical behavior and works closely with their teammates to provide high-quality, coordinated care. Through their efforts, staff empower clients to grow their strengths, reach their goals, and build a better future." We can combine these into About the role section. Responsibilities: Essential Job Responsibilities broken into categories. We need to list each duty as
  • . Could group under subheadings? Not required but we could keep as flat list. Let's extract each bullet: Client Support and Case Management: - Develop and maintain individualized case plans focused on housing, employment, benefits, and overall well-being, based on each client’s strengths and goals. - Support clients with housing searches, employment readiness, benefits enrollment (e.g., General Assistance, CalFresh, CAPI), and skill-building activities such as budgeting and daily living. - Connect clients to healthcare providers and community resources, and assist with coordination, scheduling, and transportation as needed. - Maintain accurate and timely client documentation and outcome tracking in HMIS and the agency’s client management system. - Advocate for client needs and rights when working with partners, landlords, employers, or service agencies; provide mediation and conflict resolution support as needed. - Provide calm, trauma-informed crisis response and ensure all client services align with ethical standards and agency values. Resource Connection and Community Collaboration: - Build and maintain partnerships with community organizations, public agencies, and system partners (e.g., VA, APS, CPS, Probation) to support clients and improve access to resources. - Serve as a liaison between LifeMoves and community stakeholders by sharing information, coordinating services, and promoting trauma-informed care practices. General Agency Responsibilities: - Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills. - Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying learnings to daily work. - Attend continuing education opportunities to grow expertise and uphold agency standards. - Be available to work occasional evenings and weekends as needed or as schedule describes. - Perform other duties as assigned to meet program and organizational needs. Kaiser Team Responsibilities: - Act as the point of contact at medical facilities when needed to advocate and support client care. - Meet with patients referred through the Emergency Department, conduct needs assessments, create individualized case plans in collaboration with clients, and apply appropriate interventions to support each client's immediate and long-term stability. - Facilitate external service linkages, including housing, healthcare, and other community resources, to promote continuity of care after hospital discharge. We'll list all these as
  • under Responsibilities. Qualifications: Contains Educational Requirements, Technology, Service Level Qualifications, Care Level Qualifications. Educational Requirements: "Associate Degree in related field preferred; or High School Diploma/GED with 2-5 years of equivalent experience in related field. Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field." Technology: "Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks and case management, reporting, and tracking outcomes." Service Level Qualifications: list: - Care, Respect, Empathy: Demonstrates empathy, professionalism, and respect for all individuals. - Emotional Regulation: Stays calm and supportive in stressful situations and uses de-escalation skills. - Documentation: Maintains clear documentation and organization. - Organization/Prioritization: Organized, detail-oriented, and proactive. Care Level Qualifications: - Advocacy Skills: Actively advocates for clients in accessing benefits, navigating systems, and ensuring equitable treatment across agencies. - Resource Identification: Able to identify and connect clients to housing, employment, health, and social services by leveraging community resources effectively. - Research Skills: Uses strong analytical skills to research, track, and resolve client needs. - Partnership Engagement: Builds and maintains collaborative relationships with community organizations and service providers through communication and collaboration skills to strengthen client support networks. - Specific Knowledge: Specialized demonstrated knowledge in Healthcare resources and support is a plus. We'll list each as
  • maybe grouping? Could keep as flat list. Skills (Competencies): list: - Job Knowledge: Understands job duties and performs tasks with accuracy. - Commitment to Growth: Demonstrates a selfless commitment to others on the team, including activity-based dependability, self-improvement activities. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team. - Performance Improvement: Sets performance goals, establishes the approach, creates a learning environment. - Time Management and Reliability: Manages workload effectively and meets deadlines. - Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge, communicates openly, and anticipates needs to support collective goals. Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together. We'll list each as
  • . Requirements: Additional Requirements (background check, TB test), Supervisory Responsibilities N/A (we can note N/A but maybe drop as filler), Travel Requirements (valid CA driver's license, reliable transportation, travel throughout Santa Clara and