Case Manager

About the role

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

Responsibilities

• Develop and maintain individualized case plans focused on housing, employment, benefits, and overall well-being, based on each client’s strengths and goals.
• Support clients with housing searches, employment readiness, benefits enrollment (e.g., General Assistance, CalFresh, CAPI), and skill-building activities such as budgeting and daily living.
• Connect clients to healthcare providers and community resources, and assist with coordination, scheduling, and transportation as needed.
• Maintain accurate and timely client documentation and outcome tracking in HMIS and the agency’s client management system.
• Advocate for client needs and rights when working with partners, landlords, employers, or service agencies; provide mediation and conflict resolution support as needed.
• Provide calm, trauma-informed crisis response and ensure all client services align with ethical standards and agency values.
• Build and maintain partnerships with community organizations, public agencies, and system partners (e.g., VA, APS, CPS, Probation) to support clients and improve access to resources.
• Serve as a liaison between LifeMoves and community stakeholders by sharing information, coordinating services, and promoting trauma-informed care practices.
• Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills.
• Fully participate in all required trainings, completing them by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work.
• Attend continuing education opportunities to grow expertise and uphold agency standards.
• Be available to work occasional evenings and weekends as needed or as schedule describes.
• Perform other duties as assigned to meet program and organizational needs.
• Conduct outreach to individuals experiencing unsheltered homelessness in encampments or public spaces, connecting those interested with Core agencies or other essential services.
• Respond to dispatch requests or partner referrals, providing connection to shelter, housing, and essential services.
• Distribute basic needs supplies (e.g., food, hygiene kits) and build rapport to support engagement and trust.
• Support daily site operations, including inspections, maintenance coordination, donation management, and general facility upkeep.
• Assist with maintaining clean, safe, and organized living environments.
• Facilitate group sessions or workshops that promote skill development and confidence.

Requirements

• Educational Requirements: Associate's Degree in related field preferred; or High School Diploma/GED with 2-5 years of equivalent experience in related field (direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field).
• Technology: Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks and case management, reporting, and tracking outcomes.
• Language: In addition to English, this position requires flu