Case Manager

Classification: Non-Exempt

Reports to: Assistant Program Director

Location: Bronx, NY

Status: Monday – Friday, 9 am – 5 pm

Hourly range: $27.47 – $32.96

Objective

We are seeking a dynamic and engaging Case Manager who has experience working with formerly homeless, mentally ill single adults/families/young adults aging out of foster care/individuals with chronic medical conditions including HIV and AIDS in a supportive housing environment. The Case Manager will be expected to assist this population in stabilizing their lives, maintaining their housing stability, and attaining their physical, emotional, vocational, educational, and social goals. The ideal candidate will have solid clinical knowledge as well as experience working with individuals and/or families that have been impacted by mental illness, substance abuse, legal, criminal justice, and medical issues. Additionally, the Case Manager will be passionate about helping people; be a proactive and creative problem solver; and work well both as a part of an interdisciplinary team and independently.

Essential Functions

• Collaborate with residents in the development of client‑centered, recovery‑oriented service plans that identify short and long‑term goals.
• Provide integrated counseling and case management services that effectively engage residents and promote health and wellness, personal growth, and housing stability.
• Utilize a harm reduction approach to support a diverse caseload of formerly homeless individuals around issues of mental health and substance use.
• Make referrals and serve as a liaison with various care coordination agencies, health and mental health providers, substance use programs, and employment providers to secure services.
• Actively engage residents through regular apartment visits, community outings, and escorts to appointments as needed.
• Develop safety plans for residents and work with the team to de‑escalate clients and collaboratively manage crises as they arise.
• Assist in the development and implementation of groups and programs that are appropriate for the resident's needs and foster an inclusive, respectful community.
• Develop and maintain confidential records for each resident according to the mandated schedule, documenting all relevant interventions, assessments, and correspondence with collateral services.
• Collaborate with the Leasing and Compliance team to ensure housing stability.
• Participate in staff and clinical meetings and individual supervision to ensure best practices in the performance of role responsibilities.
• Participate in a robust training program that includes training in evidence‑based models to ensure the highest level of service is provided to clients.
• Perform other job‑related functions, as assigned.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Required Education and Experience

• High school diploma, HSE or GED is required.
• Minimum of 2 years' social services experience is required.
• Possession of a valid Food Handler’s License, or ability to obtain one within six (6) months of hire, is required.
• Bi‑lingual Spanish/English is preferred but not required.
• Ability to work independently as well as a member of an interdisciplinary team.
• Highly organized and able to manage a diverse caseload of clients with diverse needs.
• Able to work well under pressure, including in crisis situations, and flexible with work schedule when necessary.
• Track record of proactive, strength‑based work with individuals and families.
• Experience with ETO, or other electronic case management systems.
• Experience working with evidence‑based models, specifically Motivational Interviewing, is preferred.

Work Environment

This job operates in a supportive housing site and works with a population who experiences mental illness, addiction, disability, HIV, and other chronic illnesses.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs, and/or kneel. Occasionally the employee will have to lift and/or move up to 10 pounds.

Pay

Hourly range: $27.47 – $32.96

Schedule

Monday – Friday, 9 am – 5 pm. The position may include 1–2 evening/late shifts, and staff may be asked to change the work schedule and hours depending on operational needs.