Case Manager

FLSA Status: Exempt • Full time

About the role

The Senior TLC Case Manager reports to the Director of Community Education and Intake. The primary responsibility is the ongoing recruitment and enrollment of PACE participants into the program and the growth and maintenance of an optimal enrollee census. This role is responsible for all public awareness efforts of the program, including marketing services to providers, referral sources, and the community at large.

Responsibilities

• Under the direction of the Director of Community Education and Intake (DCEI), supervises the evaluation of potential enrollees to determine participant needs and eligibility for enrollment.
• Schedules assessments completed in the home and at the PACE Center and completes referral/inquiry home visits to provide education about PACE.
• Assists the DCEI and Medicaid Specialist Paralegal with the PACE Medicaid application process and serves as a liaison between local Departments of Social Services to ensure timely completion of applications.
• Participates in the Interdisciplinary Team (IDT) and other related meetings and activities as designated.
• Assists with the development, implementation, and evaluation of the overall marketing strategy for recruitment and retention of PACE participants to build and maintain an optimal enrollee census.
• Identifies potential public relations problems and advises the management team and program leadership of appropriate preventative actions.
• Assists with the maintenance of administration and relevant reporting and planning systems.
• Directs the production of printed publications and audio-visual productions, including development of design, layout, and text for informational materials such as newsletters, bulletins, pamphlets, directories, and audio-visual productions.
• Assists with the planning and direction of all marketing resources within an approved budget.
• Assists with the planning and execution of STLC community events and in-house special events, such as staff lunch meetings.
• Communicates and works efficiently with the IDT when evaluating potential enrollees.
• Assists with the operation of new participant orientation.
• Builds and maintains current community relationships throughout the service area.
• Acts as a liaison between potential enrollees and STLC during the enrollment process to ensure a smooth transition.
• Supports Senior TLC’s mission to encourage and support the quality of life of seniors wishing to continue living in the community, its vision to be the preferred provider of individualized care for seniors, and its values of respect, integrity, accountability, compatible goals, and compassionate care.
• Other duties as assigned.

Requirements

• Bachelor’s degree or equivalent experience.
• Minimum of three years of professional-level experience in marketing health care products and services and/or community health services.
• Minimum one year of nursing experience with the elderly population.
• NC Driver’s License.
• Must be able to effectively work in a team environment.
• Excellent communication, interpersonal, and conflict resolution skills.
• Knowledge of Medicare and Medicaid preferred.
• Experience in independently developing, maintaining, coordinating, and carrying out promotional events, internal information programs, and public information campaigns.