Case Manager

Responsibilities

• Manages case files, maintains accurate records and ensures that all case-related documents are up to date.
• Prepares and distributes panelist lists in response to arbitration filings or client requests, in partnership with local management, the Arbitration Practice Team, and ADRC, ADRS, and SCM colleagues.
• Schedules and coordinates hearings, conference calls, and other case-related activities to meet client and panelist needs.
• Provides exceptional client service by responding promptly to general inquiries and website information requests.
• Supports their assigned panelists with basic administrative tasks related to their ADR practices; ensures timely follow-up on case-related actions.
• Maintains case timeliness and deadlines; ensures all milestones are met.
• Communicates effectively with clients, panelists, and team members to resolve basic questions or issues that arise during the case lifecycle.
• Engages in learning opportunities to expand knowledge in the company’s processes and tools to become proficient in case management systems and workflows.
• Buils foundational knowledge of ADR practices and procedures through training and hands-on experience.
• Other duties as assigned within similar scope.

Qualifications

• Bachelor's Degree in Business, Operations, Management, or related field.
• 2-4 years of working in case management.
• 2-4 years of working in legal and client service role.
• Proven ability as a Case Coordinator, or similar position.
• Profficiency in all ADR processes and procedures including mediation, arbitration and court reference matters.
• Knowledge of Panelists’ proficiency, practice areas and preferences in the local Resolution Center (RC).
• Computer literate and proficient in all software programs required for the position.
• Written and verbal communication skills.
• Emotional intelligence and adaptability under pressure.
• Ability to organize, prioritize, and manage multiple responsibilities and tasks in a quick-paced environment.