Case Manager

About the role

The Case Manager maintains safety and security of residents and facility while providing comprehensive case management services to individuals in substance use treatment.

Responsibilities

• Maintain safety and security of residents / facility
• Ensure timely contact of Program Manager/Authorities in event of a crisis/emergency
• Understand and follow established referral procedure and schedule intakes
• Facilitate intakes of new residents including setting up new record and completion of intake paperwork
• Completion of Initial Individual Service Plan (ISP) with resident
• Referrals for needed services to appropriate agencies/providers including but not limited to DTA, SSA, DCF, Medical/Mental Health agencies, etc.
• Maintain accurate case files, ensures required Authorizations to release/obtain information are signed by residents, prepares legible case management notes of each session, documents referrals on designated form, updates ISP's monthly and ensures periodic evaluations are done timely
• Accurately record resident attendance at meetings, appointments, groups, etc.
• Meet with each resident on a bi-weekly basis to review/evaluate progress in treatment/recovery to determine if current needs are being appropriately and satisfactorily met; to revise/update the resident's Individual Service Plan as indicated, including the establishing of additional goals/objective and the steps to achieve these goals/objectives
• Attend monthly case review with Program Manager
• Attend clinical supervision, required staff meetings and trainings
• Ensure timely completion of Admission/Discharge satisfaction surveys by residents
• House driving/transportation
• All other duties as assigned by the Program Manager

Requirements

• Must present as courteous and professional at all times
• Demonstrated flexibility and ability to perform multiple tasks
• Must have excellent communication skills, including the ability to organize ideas in logical and clear fashion
• Knowledge of basic computer skills and software programs
• Must have the ability to work with others in cooperative and collaborative manner
• An understanding of the relationship between substance use and mental health issues and/or self help programs
• Understand and maintain therapeutic boundaries
• Reinforce rules in a respectful manner
• Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Substance Use Disorder and HIPAA Regulations
• TB/Flu and Covid19 Assessment
• Certification in the HPAO approved de-escalation program
• CPR Certification
• Successful completion of all trainings upon hire and annually as required

Qualifications

• High School Diploma or GED and one-year experience in substance use treatment field preferred
• Valid Driver's License