Case Manager

About the role

We are committed to building a team as diverse as the people we serve, where every member feels valued, supported, and set up to succeed.

Responsibilities

• Facilitates individual and family service plan development, assigning responsibilities among team members and coordinating goal implementation.
• Aids in identifying, selecting, and obtaining/maintaining services, support, and benefits; serves as the primary contact for assigned individuals and families.
• Ensures timely and accurate documentation adherence to regulatory requirements with supervisory support.
• Makes phone calls using the iPhone provided, attends Zoom meetings with your team and service providers, documents case notes, and updates person-centered planning documents on the laptop provided.
• Participates in meetings and conferences for best practices, participates in relevant division, agency, local, and state meetings.
• Maintains required licenses and certifications.
• Travels for service planning and monitoring in line with agency procedures.
• Performs additional duties as assigned.

Requirements

• Bachelor’s degree required; a degree in psychology, special education, human services, or a related field preferred.
• One year of experience working with individuals with developmental disabilities in a vocational, residential, case management, or treatment program, or equivalent preferred.
• Ability to travel within Hamilton County as needed.
• Must be able to pass criminal background checks, driver's abstract, and various abuser registry checks.

Qualifications

• Unusual Working Conditions: Service and Support Administrators are required to drive extensively within Hamilton County to perform their duties. Therefore, access to reliable transportation is a necessity and an essential function of this position.
• Planning meetings will be held in individual/family homes and throughout the community.
• The flexibility to work from home is available when job duties allow.

Skills

• Driven by purpose and finds fulfillment in improving the lives of others.
• Communicates clearly and compassionately — in writing and in person.

Benefits

• Competitive Pay
• Work-Life Balance
• Outstanding Benefits
• Wellness incentives and a robust Employee Assistance Program
• Ohio Public Employees' Retirement System (OPERS)

Pay

Starting salary is based on experience: $26.00/hr. ($49,000/yr) with no related experience, up to $32.50/hr. ($61,200/yr) with 10+ years in the same role.

Schedule

Hourly role paid bi-weekly

Benefits

• Medical, Dental, and Vision coverage; HRA available for those who opt out of medical coverage
• FREE medical care and prescriptions through Marathon Health
• Employer-paid life insurance
• Tuition reimbursement and Public Service Loan Forgiveness (PSLF) eligibility
• Wellness incentives and a robust Employee Assistance Program
• Ohio Public Employees' Retirement System (OPERS): 10% employee / 14% employer contribution

Location

Hybrid locations – work is performed both away from the office and at Hamilton County Central Campus: 1701 Patricia McCollum Way, Cincinnati, OH 45237

Start Date

September 10th, 2026