Case Manager

Responsibilities

• Provide culturally and linguistically appropriate client-centered, trauma-informed support.
• Aid in providing reception services to arriving refugees including airport pick-up.
• Screen and enroll eligible families and individuals.
• In collaboration with the client, create a service plan to address needs, remove barriers, and achieve self-sufficiency.
• Consistently review service plan and update throughout the program period.
• Support to meet identified needs including housing, school enrollment, referral to healthcare, social services, benefits enrollment, and employment, as applicable.
• Maintain regular contact with clients in accordance with program requirement timeframe.
• Ensure the provision of gender-equitable services.
• Closely monitor service provision to ensure non-duplication with other federally funded programs.
• Provide interpretation and translation services to program participants, as well as transportation and accompaniment to appointments as required.
• Provide cross-cultural and enhanced orientation to ensure a smooth process of resettlement.
• Conduct outreach, engage in public speaking, and ensure those seeking support are connected to services.
• Work to connect clients with supportive community networks and systems to remove barriers and ensure self-sufficiency and long-term integration.
• Maintain up-to-date documentation in client's case file and online database to ensure services are clearly documented throughout the client's service period.
• Submit programmatic reports as required.
• Deliver services in accordance with program and field office guidelines including PIR, MG, and PC.
• Attend stakeholder meetings and work with community partners to learn about resources for newly arriving refugees, other ORR-eligible populations, and/or asylum seekers and make referrals when needed.
• Cultivate new relationships with service providers, referral partners, and local employers.
• Collaborate with key stakeholders and service providers to ensure that program participants are linked and offered services in a timely manner.
• Ensure that newly arriving refugees and other ORR-eligible populations are being served in a linguistically and culturally appropriate manner within the community and provide education and advocacy when necessary.
• Participate in performance-related goal setting and achievement to meet personal and organizational objectives and goals.

Qualifications

• Bachelor's degree in a Social Work or behavioral/human services field or two years of experience providing case management and/or social services preferred.
• Experience working with refugees, immigrants, or limited English speakers, highly preferred.
• Fluency in one of the key languages used by client populations is required (includes but is not limited to: Spanish, Arabic, Dari, French, Swahili).
• Proficient in the use of MS Word, MS Excel, and database programs.
• Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through with attention to detail.
• Ability to work as a team member and independently, with high level of self-motivation.
• Exceptional interpersonal skills, including keen listening ability and relationship building.
• Must have reliable transportation, clean driving record, and valid insurance and be able to travel locally as required.
• Cross-cultural or international experience preferred.
• Commitment to Global Refuge's core mission and values and an ability to model those values in relationship with colleagues and partners; commitment to empowering refugees and migrants.