Case Manager

About the role

Reporting to the Client Services Supervisor, the Case Manager will provide case management, employment, and supportive services to newly arriving refugees and other Office of Refugee Resettlement (ORR) eligible populations through the San Antonio Field Office. The position supports self‑sufficiency and integration of newcomers and may involve programs such as Preferred Communities (PC), Matching Grant (MG), Refugee Support Services (RSS), Cash and Medical Assistance (CMA), and other set‑aside programs. Global Refuge, formerly Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream.

Responsibilities

• Provide culturally and linguistically appropriate client‑centered, trauma‑informed support.
• Assist in reception services for arriving refugees, including airport pick‑up.
• Screen and enroll eligible families and individuals.
• Collaborate with clients to create service plans that address needs, remove barriers, and achieve self‑sufficiency.
• Consistently review and update service plans throughout the program period.
• Support identified needs such as housing, school enrollment, healthcare referrals, social services, benefits enrollment, and employment.
• Maintain regular contact with clients according to program timeframes.
• Ensure provision of gender‑equitable services.
• Monitor service provision to avoid duplication with other federally funded programs.
• Provide interpretation, translation, transportation, and accompaniment to appointments as required.
• Deliver cross‑cultural and enhanced orientation to facilitate smooth resettlement.
• Conduct outreach, engage in public speaking, and connect seekers to services.
• Link clients with supportive community networks and systems to promote long‑term integration.
• Maintain up‑to‑date documentation in client case files and online databases.
• Submit programmatic reports as required.
• Deliver services in accordance with program and field office guidelines (including PIR, MG, and PC).
• Attend stakeholder meetings and collaborate with community partners to learn about resources and make referrals.
• Cultivate relationships with service providers, referral partners, and local employers.
• Coordinate with key stakeholders to ensure timely linkage of participants to services.
• Provide linguistically and culturally appropriate education and advocacy as needed.
• Participate in performance‑related goal setting and achievement.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Social Work or a behavioral/human services field, or two years of case management/social services experience (preferred).
• Experience working with refugees, immigrants, or limited‑English speakers (highly preferred).
• Fluency in at least one key language used by client populations (e.g., Spanish, Arabic, Dari, French, Swahili).
• Proficiency with MS Word, MS Excel, and database programs.
• Ability to work efficiently in a fast‑paced environment, troubleshoot, and follow projects through with attention to detail.
• Capability to work both independently and as a team member, with high self‑motivation.
• Exceptional interpersonal skills, including keen listening and relationship‑building.
• Reliable transportation, clean driving record, valid insurance, and ability to travel locally as required.
• Cross‑cultural or international experience (preferred).
• Commitment to Global Refuge’s mission, values, and empowerment of refugees and migrants.

Benefits

• Medical, dental, and vision coverage effective on the first day of employment.
• Generous paid time off: 20 days of vacation, 12 days of sick leave, and 12 paid holidays.
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave.
• Company 403(b) contribution of 3% with an additional 7% match that vests immediately.
• Tuition reimbursement and professional development opportunities.
• Additional benefits and perks as part of a comprehensive package.