Case Manager

About the role

Case Managers ensure cases move forward quickly and comprehensively. You’ll focus on the operational heart of pre‑litigation—opening claims, managing medical record requests, securing police reports, and resolving lien issues—so attorneys can work with complete, timely information.

At Finch, we’re building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury. In just over a year, we've grown 10x, raised a $20M Series A, and become the pre‑litigation partner of choice for top personal injury firms across the country. We believe the best outcomes happen when expert operators and purpose‑built AI work together – which is why we handle every step of pre‑lit, from intake and claim opening to medical records, lien management, and demands, with humans leading every case. We’re backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like DoorDash, Ironclad, and Digits. We’re rebuilding how the law serves everyday Americans from first principles, and we’re hiring exceptional operators to help us scale it nationwide.

Your Team: Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. At Finch, we’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next‑generation technology to serve more clients, with more humanity.

Responsibilities

• Open insurance claims and manage communication with carriers
• Request, track, and follow up on medical records and police reports
• Monitor lien and subrogation issues, ensuring timely resolution
• Partner with lead paralegals to prepare cases for demand drafting
• Identify and fix operational bottleneck

Requirements

• Have 2+ years in personal injury (PI) law, legal operations, case management, or claims handling
• Are process‑driven and detail‑oriented
• Communicate effectively with both clients and attorneys
• Thrive in fast‑paced, high‑volume environments
• Are bilingual in Spanish/English (preferred, not required)

Benefits

• 100% coverage for health, dental, and vision
• 401(k) retirement plan
• In‑office snacks, drinks, and daily team lunch and dinners
• Flexible PTO (we trust you to take the time you need)

Pay

$60,000 – $85,000 annual salary + equity