Case Manager

About the Role

At Evergreen, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community. Using a harm reduction approach in a “stages of change” model, the Case Manager will work with clients to assess barriers and establish goals with a focus on linkage to treatment, health education, and achieving self-management. Frequent contact and follow-up with clients will support them in staying in care and decreasing health-related crises. The Case Manager will focus on all seven counties of Western New York, including Erie, Niagara, Orleans, Chautauqua, Wyoming, Cattaraugus, and Allegany County.

Responsibilities

• Conducts initial patient assessment and develops treatment/service plan
• Conducts health education screening and develops health education plans
• Engages with and builds rapport with patients, establishing weekly contact to assist patients with action steps toward reaching their goals
• Provides case management for clients by arranging appropriate and necessary service linkages (e.g., medical, legal, housing, social, financial); represents clients when advocacy is necessary
• Provides support and linkages to clients based on case management psychosocial assessment, addressing counseling needs and making appropriate behavioral health referrals
• Advocates for services that support self-sufficiency and self-management
• Attends/arranges case conferences with other service providers
• Provides health education to clients regarding HIV transmission and harm reduction
• Assists in the planning and implementation of health education groups
• Collaborates with team members to ensure patient needs are being met
• Other duties as requested

Qualifications

• Bachelor's degree
• Two (2) years of field experience in HIV/AIDS, behavioral health, substance use, or other chronic illness
• Valid NYS driver's license (verified through NYS LENS system) and insured, dependable car for patient/program activities, including transporting patients when necessary
• Sensitivity toward cultural diversity, people living with HIV/AIDS, and lifestyle and addiction issues

Benefits

• Multiple comprehensive medical health insurance plans
• Dental and Vision coverage at no cost
• Paid Time Off package (4 weeks in the first year)
• 403b with a generous company match
• Paid parking or monthly metro pass
• Professional development opportunities
• Paid lunch breaks

This position is full-time. The actual rate of pay offered will be based on a variety of individualized factors, including but not limited to a candidate’s skills, relevant experience, educational background, internal equity, and market considerations.