Case Manager

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers, and community and partner sites.

About the role

Build a professional one-on-one working relationship with clients to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes assessment, individualized attention, and coordination.

• Provide consistent and comprehensive case management and follow-up.
• Conduct new customer orientation.
• Help to ensure that positive outcomes and goals are met as required by contract.
• Work with schools, account managers, and management to ensure appropriate documentation is completed and received.
• Facilitate all professional development workshops.
• Maintain an organized database of clients and keep detailed documentation of all contacts with clients.
• Ensure participants follow through with planned activities as outlined in contract with the funding agency.
• Provide individualized assessment of work and referrals to appropriate community service or social service agencies when needed.
• Accurately complete required documentation for enrollment.
• Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract.
• Create solutions to participant attendance problems.
• Assist in the preparation of project reports as needed (participation, placement).
• Manage programs, including the coordination of introductory workshops, the facilitation of weekly workshops, the issuance of grants in accordance with predetermined allocation targets, and collection of placement data.
• Manage the programmatic offerings of the Centers job preparation workshops to ensure a business-driven curriculum, a high quality of presentation, a satisfactory participation rate, clear messaging of next steps, and a tangible output.
• Work collaboratively with the business services team to identify which jobs are available, what qualifications are needed, and which workshops and trainings can best prepare jobseekers for these positions.
• Develop and maintain a standard communication plan to keep staff aware of center-wide issues and their role in meeting operational goals.
• Participate in activities including training, capacity building, and professional development.
• Work with leadership to identify operational challenges and to design and implement process improvements.
• Provide operational support and coverage as needed.
• Assist in the intake services for the Center.
• Provide operations support for all compliance-driven standards.
• May be assigned other tasks and duties reasonably related to their job responsibilities.
• Other duties as assigned.

Requirements

• Ability to maintain flexibility as needs of contract or contractor require.
• A working knowledge of MS Office and Google Docs.
• Two years of experience in career advisement and development, workshop facilitation, developing workforce curriculum, public speaking, and content development.
• Ability to prioritize tasks and document visits and contacts.
• Demonstrated telephone, computer, and strong written and verbal communication skills.
• Strong leadership skills with a demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives.
• Professional understanding of a vast array of occupations and career paths, ideally including those in the healthcare field.
• Bachelor’s degree from an accredited college or university in education, social services, healthcare, and/or communications.
• Customer service experience required.

Benefits

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all, you can expect to make a lasting impact on the lives of others.

Pay

$23.29/hourly

Schedule

40 hours weekly