Case Manager

Responsibilities

• Maintain a caseload of 10-15 clients, conducting intake assessments for public benefits and socioeconomic needs.
• Provide support by assisting with benefits applications, making referrals, and connecting clients to appropriate resources.
• Participate in regularly scheduled case conferences, staff meetings, and training sessions, while also providing assistance for cross-departmental events.
• Participate in community outreach events to promote the services offered by Community Programs and Social Services and establish networking connections.
• Maintain up-to-date case records and program statistics in Trax Solution database.
• Accompany clients to appointments for benefits and entitlement meetings when deemed appropriate.

Requirements

• At least one year of experience working within a community-based organization
• Must be available to work Saturday shifts
• High School Diploma or equivalency
• Knowledge of available community resources, such as public benefits, housing assistance, healthcare services, employment support, and educational programs, and the ability to connect clients with appropriate resources.
• Excellent communication skills, both written and verbal.
• Proficiency in using MS Office applications such as Word, Excel, and PowerPoint.
• Mandarin speaker preferred