Case Manager
Eastridge Workforce Solutions · Costa Mesa, CA · 2 mo ago
On-siteManagement$85k–$100k/yrFull-time
Responsibilities
- Manage a high-volume pre-litigation caseload involving catastrophic injury claims and commercial vehicle accidents
- Coordinate and monitor medical treatment plans, including surgical and specialty care recommendations
- Serve as the primary point of contact for clients, providing consistent guidance and case updates throughout the process
- Review and analyze medical records, operative reports, diagnostic imaging, and treatment recommendations
- Work directly with medical providers to facilitate treatment continuity and secure necessary documentation
- Maintain accurate, timely case documentation in Litify and other case management systems
- Collaborate with attorneys and internal departments to maximize case progression and client outcomes
- Identify treatment gaps, liability concerns, and case development opportunities
- Mentor and support junior case management staff as needed
Qualifications
- 7+ years of personal injury case management experience
- Significant experience handling high-volume caseloads involving catastrophic injury claims and commercial vehicle accidents
- Bilingual, fluent in English and Spanish
- Extensive knowledge of surgical treatment workflows, including orthopedic, neurological, spinal, and pain management care
- Strong understanding of personal injury medical management and treatment coordination
- Excellent written and verbal communication skills
- Proficiency in Microsoft Word, Excel, Outlook, and case management databases
Preferred
- Previous experience as a team lead, trainer, supervisor, or mentor within a personal injury practice
- Prominent ability to manage complex cases while maintaining a high level of client service
- Professional, proactive, and solution-oriented approach to case management
Benefits
- Comprehensive medical, dental, vision, and life insurance
- 401(k) with company match
- Paid time off
- Quarterly incentive bonuses based on performance
- Opportunity to step into a leadership and mentorship role within the case management team