Case Manager

About the role

Under the supervision of attorneys, the Case Manager manages a range of substantive and complex cases, matters, or entity-related duties. This individual prepares drafts of legal and other documents and correspondence for attorney review, compiles, analyzes, and summarizes information, and coordinates efforts between attorneys, clients, outside legal counsel, opposing legal counsel, other parties, and outside vendors.

Responsibilities

• Develops a knowledge of cases/matters, both factually and procedurally, to ensure that systems/operational functions are designed to properly track cases/matters.
• Leverages knowledge to streamline the execution of various tasks and to create efficiencies.
• Considers staffing needs, training needs, outside vendor needs and coordination between DLA and other firms and vendors in terms of producing the highest quality of work efficiently, without duplication, and within the budget parameters.
• Develops and manages budgets, both in terms of cases and matters and the overall client relationship and DLA parameters.
• Supervises the development, management, coordination, and upkeep of all electronic tools to manage cases/matters and client relationships, both internally and with outside counsel and vendors.
• Manages and trains case assistants, paralegals, and attorneys, delegates and supervises projects directed toward case assistants, paralegals, and attorneys; serves as the “hub” for all cases/matters and client-related activities.
• Acts as mentor and SME to associates and paralegals.
• Develops and conducts trainings for team members and business professionals in their respective practice groups.
• Interacts extensively with clients on a one-to-one basis; often the point of contact for the client.
• Demonstrates superior proficiencies with all software applications specific to practice group.
• Demonstrates “good firm citizen” characteristics.

Qualifications

• Four plus years' experience with the firm.
• Must have firm “hands-on” experience in order to provide critical support to the attorneys in said practice groups.
• Must have experience relating to clients, co-counsel, opposing counsel, etc.
• Must have extensive experience in setting up and running technical systems to manage cases/matters.
• Must be a team leader with strong interpersonal skills required to interact with business professionals, paralegals, attorneys, and clients.
• Encourages connection, collaboration, and collective ownership.
• Promotes proven ability to work on cross-functional teams in multiple jurisdictions, across time zones.
• Superior verbal and written skills.
• Strong organizational skills and attention to detail required to handle large volumes of work associated with each case/matter.
• Strong analytical skills required to manage budgets and resources.
• Holds highly advanced technical skills to set-up, track and maintain cases/matters.
• Demonstrates initiative, independence, and an appreciation for the business operations side of the firm.
• Committed to the firm’s business objectives and motivates others to help attain said objectives.

Skills

• Extensive knowledge of product liability, mass torts and class actions matters.
• Advanced understanding of Federal, State, and local rules and procedures as well as court filing procedures, both electronic and hard copy.
• Experience managing cases/matters and guiding/overseeing attorneys, paralegals and case assistants.
• Experience developing checklists, tracking systems, and other processes to improve efficiency for the practice group.

Desired Skills

• Must meet the California Paralegal Requirements.
• Minimum Education: Bachelor’s Degree in paralegal studies, legal studies, or related field.
• Minimum Years Of Experience: 10+ years’ experience as a Paralegal in a specific practice group.

Essential Job Expectations

• Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.
• Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.
• Provide timely, accurate, and quality work product.
• Successfully meet deadlines, expectations, and perform work duties as required.
• Foster positive work relationships.
• Comply with all firm policies and practices.
• Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.
• Perform all other duties, tasks or projects as assigned.

Physical Demands

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Sedentary work involves sitting most of the time.

Work Environment

• The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and in-office work, the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified in the firm’s discretion in the future.