Case Manager

About the role

The eDiscovery Case Manager is responsible for high-level management, delegation, and execution of day-to-day e-discovery project tasks. This role involves concurrently managing multiple projects of varying complexity and collaborating with attorneys, paralegals, IT personnel, and other members of the counsel and/or client legal team to ensure successful completion of e-discovery matters.

Responsibilities

• Provide end-to-end oversight of discovery matters and serve as the primary client point of contact.
• Offer expertise and consultative advice on data collections, processing, review workflows, analytics, and production/export deliverables.
• Create and maintain project schedules, including defining activities, sequence, dependencies, work effort, duration, and associated resource requirements.
• Develop and manage relationships with internal teams.
• Define, communicate, implement, and monitor quality standards on all project deliverables.
• Plan and manage internal and external project communications, ensuring effective exchange of project information and deliverables.
• Forecast, track, and manage project budgets and invoices.
• Successfully oversee multiple, concurrent projects.
• Develop strong client relationships through collaborative, consultative service.

Qualifications

• BA/BS degree or minimum 5 years of experience in the litigation support/legal industry.
• Minimum 3 years’ experience as a Project Manager.
• Demonstrated experience managing multiple, concurrent projects involving cross-functional teams within budgetary and schedule constraints.
• Demonstrated ability to manage client expectations and maintain client satisfaction.
• A proactive approach to problem-solving and the ability to anticipate client needs.
• Ability to confront unexpected problems quickly and effectively.
• Strong teamwork, communication (written and oral), client management, and interpersonal skills.
• Demonstrated ability to manage project teams, including teams of supporting project managers.