Case Manager

Case Manager compensation: $34.67/hour. Fluency in English and Spanish is required.

Requirements

• Bachelor’s degree in behavioral sciences, human services, or social services field (required); graduate degree from accredited program/university in a related field (preferred)
• First aid, CPR, and emergency behavior intervention certifications
• 1-year related experience and/or training, including experience working in crisis intervention (required); experience working in child welfare, case management, and with immigrant populations (strongly encouraged)
• Pass a pre-employment drug screen and random drug screens throughout employment
• Provide proof of work eligibility status upon request
• Pass a pre-employment and biennial criminal background check
• Annual influenza vaccination or approved medical/religious exemption (required as a condition of employment)

Responsibilities

• Meet all federal and state regulatory guidelines and standards applicable to the position
• Maintain a caseload in accordance with agency policies, licensing, and contract standards
• Participate in workshops, seminars, education programs, and other activities that promote professional growth
• Maintain a minimum number of weekly contacts with children and families
• Assess ongoing changes in behavior, circumstances, or conditions that may affect child safety
• Provide feedback and support to crisis line staff to ensure appropriate response to crisis calls and follow-ups
• Engage and involve children and their sponsors in the casework process
• Document progress toward risk reduction, service goals, and positive case outcomes
• Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information
• Participate in weekly case staffing with case managers, case aides, and contracted staff
• Work evenings, weekends, and holidays as needed or requested by supervisor
• Implement Compass Connections safety protocols, including evacuating with children and staff in emergencies
• Maintain confidentiality in all areas of service population and program operations
• Uphold Compass Connections professional and ethical standards of conduct, including respect for staff, service population, and community members, and comply with dress code
• Coordinate referrals, service planning, and documentation for assigned caseload
• Act as a liaison with stakeholders, including legal providers and immigration court
• Accept crisis calls and provide support to families in crisis
• Participate in weekly face-to-face or phone supervision with supervisor
• Frequently travel between office locations
• Meet all deadlines required by program supervisor and federal partners
• Support, encourage, and recruit foster parents

Skills

• Respond sensitively and competently to the service population’s cultural and socio-economic characteristics
• Work collaboratively with staff, service providers, and professionals
• Provide crisis intervention to maintain a safe environment
• Work in a fast-paced environment while maintaining emotional control and professional composure
• Maintain computer literacy required for the position
• Work effectively and without intensive supervision, both independently and as part of a multidisciplinary team
• Demonstrate a working knowledge of all Compass Connections policies and procedures