Case Manager

Responsibilities

• Serve as Primary Case Manager for assigned caseload, including advocating for and coordinating client needs and services;
• Ensuring Service Plans, Crisis Plans, and other documentation are completed on time and kept up-to-date, as applicable;
• Providing consistent contacts, skills training, and care coordination to work towards goals of the client, program, and contract;
• Collaborate with care team to ensure all clients access needed treatment, support, case management, and appointments, including transportation to external providers;
• Outreach to client in their homes or where they are staying in the community to assess living situation and stability, and provide treatment interventions when necessary;
• Coordinate with relevant internal and external departments to coordinate client referrals, ensure timely intake into program, and develop individualized plans;
• Ensure all interactions represent the five principles of trauma-informed care, including safety, choice, trustworthiness, collaboration, and empowerment;
• Carefully coordinate access to medications for all clients through trained staff ensuring the seven rights of medication use are followed: right person, right medication, right time, right dose, right route, right reason (including refusal), and right documentation according to agency provided medication training;
• Complete daily documentation in electronic medical record on client interactions for billable and non-billable activity, medications dispensed where applicable and assigned, and other required documentation, ensuring an interaction and subsequent documentation are completed for all assigned caseload at least twice monthly;
• Pursue good financial stewardship of agency and contract resources, including how time is being spent, supplies are used, property is being maintained, etc.
• Maintain and monitor spending of Petty Cash and other agency money to ensure accountability and appropriate use;
• Meet identified key performance indicators and metrics for the position as identified for the program, division, and agency;
• Participate in discharge planning and written summaries of treatment as needed for client referral and releases of information;
• Provide immediate crisis intervention and resolution as needed;
• Maintain client and staff confidentiality;
• Work with care team to ensure high standards of care are provided within the program, including but not limited to:
• Providing appropriate levels of treatment, skills training, and assistance are provided to clients in managing mental health symptoms and developing skills and insight to manage symptoms;
• Partnering as a team to deliver current programming and fill vacant position duties;
• Working collaboratively with larger outpatient team of providers to support client in actively working towards treatment goals;
• Coordinating care, such as scheduling, attending, and/or arranging transportation for appointments and other case management needs;
• Maintaining and documenting in client charts and program trackers following agency, county, state, and federal guidelines.
• Providing and receiving input as part of client’s care team on service plan and progress, and collaborating with other providers such as primary care provider, housing staff for entering/maintaining/exiting housing, etc.
• Facilitating regular group and individual activities, encounters, and specialized client events, such as outings and holiday gatherings;
• After Hours crisis intervention with enrolled clients, when assigned:
• Answering all incoming calls and making contact within 2 hours of first call;
• Provide crisis response for clients referred by Crisis Connections;
• Complete assessments, such as mental status, safety, danger to self and others, etc., as appropriate for the situation;
• Coordinate with other professionals, including care team, emergency room, social workers, police, family, etc. to determine least restrictive resolution;
• Provide all clinical information regarding the crisis to treatment team by 9am on the next working day and complete documentation per required timelines;
• Perform other duties as assigned.

Qualifications

The ideal candidate will have a Master's degree in Social Work, Counseling, Psychology, or a related field, and a license to practice in Washington State. A minimum of 2 years of experience in a similar role is preferred, with a strong background in trauma-informed care and crisis intervention. Excellent communication and interpersonal skills are essential, along with the ability to work independently and as part of a team. Proficiency in Microsoft Office applications and familiarity with electronic medical records systems is also required.