Case Manager

Field-Based / Nationwide role with extensive regional travel; evening hours expected to meet site-visit cutoffs.

About the role

The Case Manager is the law-enforcement anchor of a two-person field team conducting in-person safety and wellness checks on unaccompanied children released to sponsors across the United States. Working alongside a Case Officer, the Case Manager leads field interactions, ensures protocol compliance, and is responsible for the safe, professional execution of each assigned case. This is a mission-critical, high-volume role requiring composure, discretion, and the ability to operate independently in diverse communities.

Responsibilities

• Lead two-person field team in conducting in-person child safety and wellness verification visits
• Apply federal law enforcement background and judgment to navigate sensitive field situations safely and professionally
• Document case outcomes accurately and submit reports within required timeframes
• Coordinate with Case Officer to ensure all interactions are conducted in the family's primary language
• Adhere strictly to program Standards of Conduct - no gifts, no personal contact, no legal advice to participants
• Report any adverse information, conduct violations, or safety concerns to supervisors within 24 hours
• Participate in all required training, certifications, and annual refresher courses
• Maintain confidentiality of all case data, participant information, and program materials
• Verify UAC school enrollment status and confirm attendance per applicable state requirements
• Inform UAC and sponsor of legal obligations including immigration court dates, ERO reporting requirements, and release conditions
• Confirm UAC address and provide verified mailing address to ERO within 48 hours of case receipt
• Enter standardized data fields into ICE systems of record including name, A-number, address, safety status, and school enrollment
• Report serious health or safety events to the Contracting Officer's Representative within 1 hour of occurrence
• Obtain verbal consent from adult participants before proceeding with any site visit or wellness check; document refusals and escalate per program protocol
• Confirm mail-receipt capability at the verified address; transmit mailing address to ERO within 48 hours of case receipt
• Verify court record matches the confirmed address; flag and report any discrepancies to the Lead Case Manager immediately
• Document household composition and living arrangements as applicable to the population served

Requirements

• Background in federal law enforcement (e.g., CBP, ICE, FBI, U.S. Marshals, DEA, Secret Service, or equivalent)
• Experience conducting field interviews, home visits, or investigations involving vulnerable populations
• Strong written and verbal communication skills; ability to document findings clearly and accurately
• Demonstrated ability to exercise sound judgment in unstructured, field-based environments
• Familiarity with federal privacy, records management, and information security standards
• Valid driver's license and ability to travel extensively within assigned region
• Must be a U.S. Citizen - no exceptions
• Must have resided in the United States for at least 3 of the last 5 years
• Must pass a federal government background investigation (suitability determination) before beginning work
• Must complete all required government training modules before starting field work
• Must sign program Standards of Conduct and Non-Disclosure Agreement
• Must be able to work field-based, nationwide assignments

Qualifications

• Bilingual (Spanish/English or other language pairs) strongly preferred - all interactions must be in the family's language
• Prior experience working with child welfare agencies, DHS, or federal contractor programs
• Current or transferable federal background investigation (Public Trust or higher) - significantly accelerates onboarding
• Experience with government reporting systems or contractor compliance environments

Pay

$250 per case