Case Manager

Coastal Carolina University is currently accepting applications for a temporary Case Manager position in the Office of Accessibility and Disability Services.

About the Role

The ADS Case Manager is a professional-level role responsible for managing the day-to-day flow of student accommodation cases from intake through follow-up. The position centers on case coordination, student engagement, documentation integrity, and continuity of care.

Responsibilities

• Case Management & Student Engagement:
  • Serve as the primary point of contact for students, visitors, faculty, and staff entering ADS.
  • Manage ADS email account and ensure all inquiries are routed to appropriate staff.
  • Coordinate and schedule initial connection meetings.
  • Track case progression, follow-ups, and outcomes in Accommodate software.
  • Conduct proactive check-ins with registered students.
  • Support students with newly diagnosed disabilities through structured outreach.
• Workflow Management & Operational Efficiency:
  • Manage intake and routing of accommodation requests.
  • Maintain accurate, timely, and compliant case notes.
  • Ensure cases are not stalled and improve overall service responsiveness.
• Compliance Support:
  • Ensure required documentation is complete and appropriately sourced.
  • Support Emotional Support Animal and service animal processes in alignment with policy.
  • Escalate complex or high-risk cases to coordinators or leadership.
  • Contribute to audit readiness and documentation consistency.
• Outreach and Education:
  • Engage with prospective students and families during tours and orientation.
  • Assist with bridge programming and transition.
  • Provide support for limited programming related to disability awareness and access.

Requirements

• A bachelor’s degree.
• Experience working with confidential information.

Qualifications

Preferred Qualifications:

• Bachelor’s degree in a relevant field such as education, disability services, social work, or other related discipline.
• Experience in higher education, disability services, or other academic setting.

Knowledge, Skills & Abilities:

• Knowledge of ADA, Section 504, FERPA, and other laws related to students with disabilities.
• Strong customer service and interpersonal skills; ability to establish and maintain relationships with students, faculty, and staff.
• Excellent verbal and written communication, and computer skills.
• Proficiency in Microsoft Office suite.

Schedule

• Full-time, 37.5 hours per week.
• Normal work days: Monday through Friday.
• Normal work hours: Monday–Thursday, 8:00 AM – 5:00 PM; Friday, 8:00 AM – 12:30 PM.
• Must be flexible to meet special scheduling needs of the university, including evenings, weekends, and overnight conferences as needed.

Pay

$50,000.00 – $55,000.00 (maximum).

Benefits

This is a time-limited position with benefits.

Coastal Carolina University is a public comprehensive liberal arts institution located in Conway, South Carolina, just nine miles from the Atlantic coastal resort city of Myrtle Beach.