Case Manager

About the role

The ICMS Case Manager will provide coordinated Case Management and Supportive Services for formerly homeless individuals diagnosed with special needs. Services will be delivered on-site to tenants residing at a new multi-unit permanent supportive housing complex.

Responsibilities

• Work with each tenant to conduct an initial housing intake and needs assessment
• Afford clients with personal goals and plans through the development of the Individual Service Plan (ISP)
• Work with any pre-existing conditions and/or obstacles for clients to facilitate all housing related processes being completed in a timely fashion
• Conduct a minimum of two face-to-face contacts with each tenant monthly
• Conduct quarterly meetings with each tenant to discuss tenant’s progress and accomplishments as evidenced by Individualized Stability Plans
• Act as a liaison among the Property Manager, the property management company, the tenant, and the primary mental health provider to facilitate the communication of concerns that could jeopardize the tenant’s residency
• Provide information and instruction to clients regarding Fair Housing, tenant rights and responsibilities, observation of rental agreement and property rules
• Act as a liaison and coordinate linkage to services with numerous public social service agencies and community providers, assist in achieving and sustaining independence: employment and education/training activities, money management counseling and legal and benefits counseling
• Assist clients in obtaining rental assistance: move-in/eviction prevention services
• Address tenant grievances, mediate resident disputes and resolve any issues with property management that might affect the client’s tenancy
• Enforce housing rules in collaboration with property management
• Work with Resident Services Coordinator to develop workshop opportunities on relevant topics including housekeeping, money management, parenting, daily living skills (including transportation, training in self-advocacy/community accessibility) needed to maintain housing and achieve independence
• Data collection/entry into DHS CHAMP’s database to document client progress, assemble reports and evaluate program
• Organization and management of client files
• Monitor status of tenants who have moved into housing and prepare tenants who are deemed ready to transition to mainstream non-supportive housing
• Comply with the directives as it relates to necessary documentation and reporting requirements as per the service contract
• Compile and submit monthly progress reports to track the tenants’ residency status and the supportive services which have been provided to them

Requirements

• 1-2 years of experience or related work and BA Degree
• Experience working with youth experiencing homelessness and housing instability, and/or experience in foster care, probation, mental health systems.
• Reliable, flexible team player who works well with minimal supervision, who has a good work ethic, and an ability to set and maintain personal boundaries.
• Reliable transportation: valid driver's license, and car insurance as required by law, as appropriate.
• Proficient in Microsoft Office suite required.

Qualifications

• This is not a work from home position. This role reports to the office 5 days a week.

Benefits

• 14 Paid Holidays
• On-Demand training memberships to bolster professional development
• Dental/Vision/ 85% employer-paid & 40% dependent paid Medical Insurance
• 401k eligibility from day one & up to 3% matching after one year
• 529 Educational Savings Plan from Principle
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Accident & Hospital Indemnity
• Whole life insurance with cash benefits
• Identity Theft Protection and Legal Services
• Discount pet insurance through ASPCA
• Generous work/life balance

Pay

$50,000.00 - $55,000.00 annually