Case Manager

About the Role

The Housing Support Case Manager will carry a caseload of 25-30 clients, conducting a minimum of one visit per week per client within their current residence or community setting for the first three months after obtaining housing. After three months, individuals are required to be seen twice per month.

Responsibilities

• Provide care coordination to ensure stability of housing and independent living skills.
• Facilitate referrals and linkages to internal/external community services/providers to assure a continuum of services.
• Provide ongoing support, case management, and skills training in accordance with the strengths, needs, abilities, and preferences identified within the treatment plan to help individuals achieve stated goals and objectives.
• Gather information from clients, family members, and/or support systems to ensure the client is receiving the appropriate level of care.
• Recognize the need for crisis intervention and notify designated supervisor/clinical contact of escalated situations.
• Complete timely, high-quality documentation for all service contacts, including face-to-face and collateral meetings and outreach attempts (within 24 hours) to meet agency and state standards.
• Participate in weekly team meetings to provide input for client treatment needs based on observation/interactions with individuals, families, and other providers.
• Meet agency productivity standard of 40 billable hours per month.
• Meet regularly with the program manager to enhance professional growth, review and evaluate the provision of services and supports, and assess performance.
• Perform additional duties assigned by team lead, program manager, or director.

Working Conditions

• Community setting, typically working Monday-Friday, 8:15 AM-5:00 PM; however, some evening and weekend hours will be required, including HSP crisis warm line rotation.
• Service delivery is in-person and via telehealth/telephone.
• Travel throughout DBHDD Region 3 is required; must have reliable transportation.
• Ability to use a computer, telephone, fax, copy, and scanning machine.
• Must pass a pre-employment drug screen and background (fingerprint) check, have a valid Georgia driver’s license and motor vehicle record, and complete/pass an agency-sponsored defensive driving course, as well as all other agency-required trainings.

Requirements

• Bachelor’s degree in a related field (such as human services, psychology, counseling, criminal justice, sociology, or social work).
• One year of experience in a behavioral health setting providing case management/community support services or similar, or combined equivalent education and experience.
• Proficient technology skills to use electronic medical records, computers, telehealth systems, and cell phones.
• Care coordination skills to assist individuals with accessing/linking to additional resources and/or services within the agency and/or community.
• Must have transportation to and from work, strong interpersonal skills, and be a positive team player.