Case Manager

Essential Duties and Responsibilities

• Provides all intake and referral functions for community members looking for services. Includes walk-ins, phone enquiries, family members, parishes, other agencies etc.
• Supports receptionist and admin volunteers in providing information regarding services.
• Conducts thorough needs assessment and develops action plan accordingly (limited intervention, referral, short/ longer term case management, retention services.)
• Provides crisis intervention to individuals and families facing emergencies, delivered at both on site and off-site locations.
• Develops service plans and conducts psychosocial assessments for individuals and families engaged in case management.
• Works as advocate/ partner for clients to access benefits, receive financial assistance, food, employment services, medical, mental health services, substance abuse services.
• Maintains current and accurate documentation of services provided.
• Counsels and provides support to clients.
• Acts as ambassador for AU. CCCSDC programs and services at trainings, forums, meetings etc.
• Ensures case outcomes reflect sustainability through 30 or 60 day follow up.
• Facilitates/ assists facilitate educational and support groups.
• Stays current on available resources, trends and interventions.
• Prepares comprehensive case management report monthly.

Position Type and Expected Hours of Work

This is a full-time position 9.00 AM to 5.00 PM, Monday through Friday. Occasional evening and weekend hours as needed.

Working conditions and physical demands required

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to remain stationary at a workstation and use a computer. Must be able to visit clients at their home or other off-site locations.

Qualifications

• Education and/or experience required: Bachelor level with at least two years of experience in a social service, health care or similar field.
• Skills, Licenses, and/or competencies required: Bi-lingual a plus. Access to a car, valid driver's license. Excellent interpersonal, organizational, writing and telephone skills. Proficiency with MS Office suite, especially Excel and Outlook. Ability to work well independently as well as part of a team. Ability to engage with, and assist, individuals in crisis. Must be comfortable serving low income, disenfranchised and/ or homeless populations of all religions, in a way consistent with CCCSDC culture.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.