Case Manager

About the role

The case manager provides direct case management services, focusing on eviction prevention, to clients who are subject to or at risk of eviction. Services are provided through advocacy, crisis intervention, information and referral and short-term case management.

Responsibilities

• Provide crisis intervention to individuals and families facing a housing crisis, and who are subject to or at risk of eviction.
• Address emergencies related to housing, food, medical needs, spouse abuse, and any concrete need as presented by client.
• Conduct thorough needs assessments and develop service plans to address identified, concrete needs using a short-term intervention model.
• Conduct assessments of individual and family problems and follow-up with full or brief services, or with referrals to Catholic Charities programs and/or clinics or an outside facility as deemed appropriate.
• Conduct outreach and home visits.
• Develop and maintain good communication with other programs and departments within the organization to facilitate inter-agency referrals.
• Assist clients in applying for and receiving public and private benefits.
• Maintain current and accurate documentation of services provided to clients.
• Attend regular sessions with immediate supervisor.
• Conduct educational and/or supportive groups.
• Attend Agency's in-service training and unit meetings as well as any other agency-related activities.
• Complete statistical reports.
• Assist with food distribution at food pantry and related administrative duties.
• Any other job-related duties assigned by the supervisor.

Schedule

This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday - Friday. Additional hours may be required to meet program deadlines, or client needs.

Working conditions and physical demands

To conduct home visits and outreach within NYC at least 50% of the time, individuals will use public transportation or traverse city streets, occasionally ascend/descend stairs, and be exposed to outside weather conditions. Ability to work with the public. Ability to position boxes/items at different levels that weigh up to 25 lbs. Remain stationary at a workstation and use a computer at least 50% of the time. Potential to carry a laptop to offsite work locations.

Qualifications

Bachelor's degree or at least two years' experience in the social services field.

Skills

• Bilingual, English/Spanish, a plus.
• Excellent interpersonal skills.
• Knowledge of social service delivery systems and knowledge of City resources.
• Good organizational, time-management and communication skills.
• Ability to work well independently as well as part of a team.