Case Manager

Job Summary

A Case Manager supports Bay Cove’s mission by providing individualized and compassionate services to clients facing challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness.

Schedules & Locations

Schedules: 7am - 3pm, 11am - 7pm, 3pm - 11pm
Locations: Cambridge, Somerville, and Jamaica Plain

Essential Functions of Position

• Completes the psychosocial assessment and determines with the client (and co-workers when appropriate) the individual treatment and aftercare plans
• Responsible for client aftercare referrals (follow-up substance abuse treatment) and placement
• Promotes ongoing participation of the client with decisions involving plans, goals, and progress
• Ensures the completion of psychosocial, admission MIS form, and treatment plan within first 24-48 hours after patient admission
• Arranges aftercare interviews or other related appointments by telephone after obtaining appropriate releases to disclose necessary information
• Captures treatment services with external treatment providers, outpatient counselors/therapists, opioid treatment, and other partners such as primary care, DCF, Courts
• Coordinates discharge date with nurse and insurance coordinator
• Completes discharge summary and discharge MIS form
• Maintains relevant and timely counseling progress notes
• Provides a level of counseling conducive to a stable medical and psychological state during detox/withdrawal. Arranges referral to the BEST Team when indicated
• Led educational/recovery client groups as assigned
• Attends daily report with other unit disciplines and communicates clients’ plans and progress as coordinated with team members
• Participates in team effort in handling crisis-oriented emergencies
• Documents all interventions in the counseling progress notes
• Available for weekend and holiday coverage in fair and equitable distribution
• Attends staff meetings, supervision, in-service conferences, periodic reviews, and other relative meetings as determined by the clinical or program director
• Participates as an active member of the multidisciplinary treatment team
• Serves as an advocate and resource, providing the client with community support information, assists clients to arrange essential appointments, and accompanies clients to those appointments requiring attention during their stay
• Performs other case management duties as directed by the clinical director or program director

Requirements For The Position

• High School diploma or equivalent
• Minimum Two years’ professional experience
• One-year experience in human services, substance use and mental health field preferred
• Certification or eligibility for certification in substance abuse counseling and willingness to pursue certification preferred
• Thorough knowledge and understanding of the federal regulations pertaining to confidentiality of substance abuse treatment
• Understanding of computer basics

Mission Traits

• Must be able to work with individuals with substance use and mental health disorders in a respectful, compassionate and supportive manner
• Ability to maintain confidentiality, exercise sound judgment, patient boundaries, remain calm under pressure
• Ability to work in fast-paced environment
• Must be able to work as a team member as well as independently
• Must have own reliable transportation
• Must have a desire for personal and professional growth
• Must be able to work under time constraints and be flexible

Physical Requirements

Not applicable

About Bay Cove Human Services

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply. Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.

Pay Rate

$24.48 Hourly