Case Manager

About the Role

The Case Manager (CM) assists the Clinical team in coordinating, implementing, and executing various patient-related affairs to support patients during treatment. The CM records and monitors patient communications, activities, and interactions, and oversees daily schedules within facility policies, state, and federal regulations.

Responsibilities

• Assist with patient supervision in daily activities.
• Conduct initial assessments and document daily progress notes.
• Facilitate daily departmental and cross-departmental communication.
• Document and facilitate assignment, activity, and group notes.
• Collaborate with therapists on discharge planning and instructions.
• Handle patient phone calls and communication with outside providers.
• Assess and address clients' legal, vocational/educational, and basic life needs.
• Complete Coordination of Benefits documents.
• Facilitate and record family pre-assessments.
• Manage possible discharges, transfers, and AMAs (Leaving Against Medical Advice).
• Ensure patients follow their clinical schedules.
• Conduct patient tours of treatment facilities.
• Redirect and report patients who break rules.
• Maintain certifications (CPR, Verbal De-Escalation, HIPAA, HIV/AIDS, Infection Control).
• Attend in-services and educational training as required.
• Report personal symptoms of suspected contagious illnesses to the Clinical Director.

Qualifications

• At least 2 years of experience working with individuals with behavioral health needs (trauma, mental illness, and/or substance abuse).
• Preferred experience in providing Case Management services in mental health or substance abuse settings.
• Experience working on a multidisciplinary team.
• Knowledge of the criminal justice system and community resources.
• Computer literacy, proficient in Microsoft Office applications.
• Excellent verbal and written communication skills.

Skills and Abilities

• Teamwork, management, communication, organizational, and interpersonal skills.
• Ability to work under stress and adapt to department needs.
• Knowledge of Joint Commission standards.
• Proficiency in verbal and written communication.
• Understanding of State and Federal patient confidentiality laws.
• Knowledge of Drug Free Workplace Policies and Workplace Violence.
• Familiarity with current technology and substance use disorder.
• Awareness of community resources.

Working Conditions

The work environment involves moderate noise levels and requires working indoors and outdoors. Potential exposure to violent situations and airborne/bloodborne pathogens. Reasonable accommodations may be made for individuals with disabilities.