CASE MANAGER

About the role

The Case Manager is responsible for assessing participant needs, coordinating and implementing individualized service plans, and advocating for access to services and resources that support successful recovery and community integration. Working collaboratively with participants, families, providers, and community partners, the Case Manager assists individuals in navigating behavioral health, housing, employment, healthcare, transportation, and social service systems.

Responsibilities

• Conducts comprehensive assessments to identify participant strengths, needs, preferences, and barriers to success.
• Develops, implements, and monitors individualized service and treatment plans.
• Assists participants in establishing recovery goals and achieving positive outcomes.
• Advocates for participants to ensure access to appropriate services, supports, and community resources.
• Provides community-based case management and support services.
• Conducts screenings, referrals, and service coordination activities.
• Connects participants to behavioral health, medical, housing, employment, transportation, educational, and social service resources.
• Affords crisis intervention and resource coordination when needed.
• Provides education regarding available services, resources, and recovery supports.
• Accurately documents services provided, participant progress, and service outcomes.
• Maintains compliance with agency, licensing, accreditation, and funding source requirements.
• Maintains confidentiality and protects participant information in accordance with HIPAA and agency policies.

Qualifications

• Bachelor's Degree in Human Services, Social Work, Psychology, Counseling, Sociology, Behavioral Health, or a related field required.
• One (1) year of case management experience preferred.
• Minimum two (2) years of experience supporting individuals in behavioral health, addiction recovery, mental health, or related human service settings preferred.
• Valid driver's license with acceptable driving record required.
• Intermediate computer proficiency and ability to utilize documentation systems.
• Strong verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to assess participant needs and identify appropriate resources.
• Excellent problem-solving and critical thinking skills.
• Ability to work independently and manage multiple priorities.
• Ability to establish and maintain professional relationships with participants, providers, and community partners.
• Strong advocacy and service coordination skills.
• Knowledge of community resources, entitlement programs, and behavioral health services.

Skills

• Effectively communicates with participants, family members, providers, community agencies, and team members.
• Evaluates participant needs, identifies barriers, and develops appropriate service recommendations.
• Carefully coordinates, monitors, and evaluates service delivery to support successful outcomes.
• Works effectively within interdisciplinary teams and develops strong community partnerships.
• Promotes participant rights and assists individuals in accessing services, supports, and benefits.
• Identifies service gaps and develops solutions to address participant needs.
• Demonstrates knowledge of behavioral health, housing, employment, healthcare, transportation, and community support systems.
• Maintains accurate, timely, and compliant documentation in accordance with agency and regulatory standards.
• Respects individual diversity, values, preferences, and recovery goals.

Benefits

• Compliance with agency, licensing, accreditation, and funding source requirements.
• Documentation of time worked accurately.
• Confidentiality and protection of participant information in accordance with HIPAA and agency policies.
• Professionalism, ethical conduct, and sound judgment.
• Participation in required trainings, supervision, and professional development activities.
• Support of overall program operations and administrative responsibilities.

Pay

Compensation is competitive and commensurate with experience.

Schedule

Flexible schedule to accommodate participant needs and community-based responsibilities.