CASE MANAGER

Position Summary

The Case Manager is responsible for coordinating services and supports for children and adults with intellectual and developmental disabilities through the CHOICES Waiver and CTS programs. This position works directly with individuals, families, providers, and community partners to ensure participants receive person-centered services that promote independence, community integration, and quality of life. The Case Manager serves as an advocate, facilitator, and resource coordinator, helping individuals access medical, behavioral health, educational, vocational, housing, transportation, recreational, legal, and other community-based supports.

Essential Duties and Responsibilities

• Coordinate services and supports for individuals enrolled in CHOICES Waiver and CTS programs.
• Assist individuals in identifying goals, preferences, strengths, and support needs.
• Facilitate development and implementation of Individual Service Plans (ISPs).
• Support individuals in directing and actively participating in their person-centered planning process.
• Maintain ongoing assessments to identify changing support needs.
• Link individuals and families to community resources, programs, and services.
• Advocate for access to appropriate supports and services.
• Aid participants in navigating healthcare, behavioral health, educational, vocational, housing, transportation, and social service systems.
• Promote self-determination, choice, and independence for individuals receiving services.
• Participate as an active member of a multidisciplinary team.
• Collaborate with individuals, families, providers, clinical staff, medical professionals, and community agencies.
• Participate in recovery planning and service reviews.
• Maintain professional relationships with community organizations and service providers.
• Monitor service delivery and provider performance to ensure services meet identified needs.
• Complete required documentation and maintain accurate case records.
• Enter data and maintain records in Therap and other required systems.
• Review and report Critical Incident Reports (CIRs) in accordance with program policies.
• Participate in Human Rights Committee (HRC) and Behavioral Intervention Committee (BIC) reviews, as appropriate.
• Ensure compliance with program requirements, state regulations, and organizational policies.
• Utilize Person-Centered Thinking and Planning principles.
• Apply the Charting the LifeCourse framework when supporting individuals and families.
• Focus on achieving personal outcomes and improving quality of life.
• Evaluate effectiveness of services and recommend adjustments when needed.

Qualifications

• Education: Bachelor's Degree; OR Equivalent combination of education and relevant experience.
• Experience: Experience in case management, social services, human services, healthcare, behavioral health, or developmental disabilities preferred. Experience working with individuals with intellectual and developmental disabilities is preferred.
• Knowledge, Skills, and Abilities: Strong understanding of person-centered planning principles. Knowledge of community resources and service systems. Excellent communication, interpersonal, and advocacy skills. Ability to work independently and manage competing priorities. Strong organizational and time-management skills. Ability to maintain confidentiality and comply with HIPAA requirements. Intermediate computer skills and proficiency with electronic documentation systems.

Additional Requirements

• Licensing & Transportation: Valid driver's license. Reliable transportation. Ability to travel regularly throughout the assigned service area.
• Remote Work Requirements: Ability to establish and maintain a HIPAA-compliant home office. Reliable internet connectivity for remote work responsibilities.

Working Conditions

This hybrid position combines remote work and community-based responsibilities. Frequent travel throughout the assigned service area is required. Regular interaction with individuals, families, providers, healthcare professionals, and community agencies is common. Work may occur in homes, community locations, provider facilities, offices, and other service settings.

Physical Requirements

The physical requirements described here are representative of those necessary to successfully perform the essential functions of this position. The employee must be able to: Sit or stand for extended periods of time. Walk frequently throughout community settings. Climb stairs and navigate uneven terrain. Bend, stoop, kneel, crouch, and reach as necessary. Use hands and fingers for computer work and documentation. Communicate effectively in person, by phone, and electronically. Safely operate a motor vehicle. Occasionally lift or carry items weighing up to 20 pounds.

Compliance Requirements

Employees are expected to: Maintain confidentiality and comply with HIPAA regulations. Follow all organizational policies, procedures, and ethical standards. Attend all required trainings, meetings, and professional development activities. Demonstrate professionalism, respect, and person-centered values in all interactions. Maintain accurate and timely documentation.