Case Manager

Primary Job Functions

• Demonstrates the ability to assess the consumer’s needs utilizing the SUN-R
• Identifies goals and plans for appropriate services documented in ISP
• Provides appropriate linkage to community resources
• Makes multiple contacts per week with consumers
• Makes ongoing monitoring of consumers’ progress and needs as assessed in the SUN-R
• Advocates on behalf of the consumer to secure community resources
• Collaborates effectively with the treatment team members and outside sources
• De-escalates crisis situations with consumers and/or their families
• Applies adult-specific competencies
• Outreach services to consumers and families
• Trains basic living skills to improve consumers' quality of life and enable them to maintain in the least restrictive setting
• Assists consumers with transportation needs to psychiatric appointments

Social Work Competencies

• Provides training of basic living skills to improve consumers' quality of life and to help enable them to be able to maintain in the least restrictive setting

Supervision and Consultation

• Sets up for clinical supervision and consultation as needed
• Accepts and employs suggestions for improvement
• Works actively to enhance case management skills

Clinical Record Keeping

• Documents in a timely manner per AltaPointe standards
• Documents appropriate, complete, and comprehensive SUN-R assessments
• Documents measurable and specific goals in the individualized service plan
• Documents in a clear and concise manner, types of consumer problems, ISP goals addressed and services provided
• Includes problem, ISP/Treatment plan goal, intervention provided, consumer responses, and plans for continued services in each progress note
• Documents case disposition, case closings, and follow-up
• Documents legibly
• Documents using Avatar appropriately

Case Load Management

• Effectively manages caseload based on consumer needs
• Mets AltaPointe productivity standards

Courteous and Respectful Behavior

• Treats consumers with care, dignity, and compassion
• Respects consumer's privacy and confidentiality
• Is pleasant and cooperative with others
• Assists consumers and visitors as needed

Physical Requirements

• Frequent standing, sitting, and walking which are in bursts of 5 to 10 minutes
• Occasional forward bending from the hips while kneeling to reach to the side
• Occasional need to be able to assume a full squat/lunge from a standing position
• Occasional need to maintain back extension while being on stomach with one’s own body weight on hips and legs for several minutes
• Occasionally, be able to put one’s own body weight on one knee and one elbow on the same side of one’s body
• Occasionally, be able to kneel and reach to same side toward the floor
• Lift up to 10 pounds occasionally during shift
• Strong grasp is needed to use keys to open doors throughout the facility, and to maintain constant contact with a consumer during a take down procedure or with other hold techniques
• Pushing/pulling force up to 25 pounds occasionally during a shift

Minimum Qualifications

• Bachelor’s degree in a behavioral health or social services related discipline preferred
• Must meet all driving requirements
• Knowledge in adult specialty, outlined below, to be attained within (6) six months of employment
• Knowledge of psychiatric disorders in the adult population and/or knowledge of addiction as a primary/secondary illness
• Knowledge of cultural diversity
• Knowledge of behavior management, crisis intervention and interventions common to acute psychotic consumers, and/or consumers with substance abuse issues as well as, to non-violent crisis intervention practice
• Knowledge of Psychiatric Rehabilitation principles and /or Substance abuse treatment principles
• Knowledge of available community resources
• Knowledge of educational methods appropriate to adults with severe and persistent psychiatric disorders
• Knowledge of rules and regulations regarding appropriate benefit entitlements such as social security, Medicaid, and Medicare