Case Manager

About the role

This position supports one of the trusted behavioral health programs within the Advanced Recovery Systems family. Advanced Recovery Systems is the parent organization of Promises Behavioral Health, The Right Step, and The Ranch, bringing together established treatment brands with a shared commitment to expanding access to high-quality, evidence-based addiction and mental health care. While you may work primarily with a specific facility or brand, you will be part of a larger, growing organization focused on improving patient outcomes, supporting our employees and strengthening the communities we serve.

Responsibilities

• Perform patient screening, intake, orientation, and assessment
• Develop or refine an individualized service plan based on assessment and other collateral data; make referrals for services as identified in plans; provide or arrange for patient transportation; and follow up on referrals during residency and for at least 30 days after discharge
• Provide at least three individual case management sessions per patient per week; review individualized service plan, update as needed, and document the review in the patient's record
• Aid patients in developing motivation for recovery and engaging in recovery activities appropriate for the early stages of behavior change
• Document appropriately within client Medical Record
• Aid patients in identifying and linking to appropriate resources for immediate needs and for the next levels of continuing care, safe and sober housing, and other recovery supports; assist patients with interviews and visits to prospective programs and providers; provide or arrange transportation to interviews
• Conduct psychoeducational and motivation enhancement groups
• Attend staff meetings, case conferences and required training to coordinate with the program team and ensure quality of care and continuity in accordance with clinical policy
• Maintain working relationship with agencies, community resources, and families to coordinate services for patient care; provide information on substance abuse treatment resources and services; make necessary referrals; facilitate follow-up to ensure appropriate services have been delivered; and maintain aftercare follow-up system
• Establish and maintain patient files in accordance with internal, local, state and federal requirements and enter data in computerized and manual admission and discharge systems
• Conduct toxicology screens as needed

Qualifications

• Education: Bachelor's degree curriculum from an accredited institution, or equivalent combination of education and experience, is preferred
• Experience: Knowledge of and experience with case management, is required
• Experience with substance abuse, mental health, health, housing, and community support services is required
• Experience with developing rapport with substance-abusing populations and referral and support systems is strongly preferred
• Experience managing patient services and computerized and manual records, is strongly preferred
• Experience complying with internal, local, state and federal requirements and regulations is strongly preferred

Skills

• Strong clinical skills
• Detail oriented
• Able to work under pressure and meet deadlines as well as be flexible and dependable
• Strong interpersonal, organizational and analytical skills
• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders
• Exceptional customer/client service with the ability to resolve service issues
• Exceptional business acumen
• In-depth knowledge of Joint Commission and DHS standards
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems considering the relative costs and benefits of potential actions to choose the most appropriate one
• Ability to handle multiple priorities with a sense of urgency
• Excellent interpersonal communication (verbal and written) and presentation skills
• Motivating, developing, and directing people as they work
• Being aware of others' reactions, understanding why they react as they do, and adjusting one's own actions in relation to others
• Listening to and understanding information and ideas presented through verbal and written words and sentences
• Combining pieces of information to form general rules or conclusions; including finding a relationship among seemingly unrelated events
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Identifying/recognizing when something is wrong or is likely to go wrong and knowing who to involve for resolution

Benefits

Enjoy a range of benefits, including a 401(k) plan, paid time off, comprehensive medical, dental, and vision coverage, and so much more!