Case Manager

About Our Organization

This position supports one of the trusted behavioral health programs within the Advanced Recovery Systems family. Advanced Recovery Systems is the parent organization of Promises Behavioral Health, The Right Step, and The Ranch, bringing together established treatment brands with a shared commitment to expanding access to high-quality, evidence-based addiction and mental health care. While you may work primarily with a specific facility or brand, you will be part of a larger, growing organization focused on improving patient outcomes, supporting our employees, and strengthening the communities we serve.

Responsibilities

• Perform patient screening, intake, orientation, and assessment
• Develop or refine an individualized service plan based on assessment and other collateral data; make referrals for services as identified in plans; provide or arrange for patient transportation; and follow up on referrals during residency and for at least 30 days after discharge
• Provide at least three individual case management sessions per patient per week; review individualized service plan, update as needed, and document the review in the patient's record
• Assist patients in developing motivation for recovery and engaging in recovery activities appropriate for the early stages of behavior change
• Document appropriately within client Medical Record
• Assist patients in identifying and linking to appropriate resources for immediate needs and for the next levels of continuing care, safe and sober housing, and other recovery supports; assist patients with interviews and visits to prospective programs and providers; provide or arrange transportation to interviews
• Conduct psychoeducational and motivation enhancement groups
• Attend staff meetings, case conferences, and required training to coordinate with the program team and ensure quality of care and continuity in accordance with clinical policy
• Maintain working relationship with agencies, community resources, and families to coordinate services for patient care; provide information on substance abuse treatment resources and services; make necessary referrals; facilitate follow-up to ensure appropriate services have been delivered; and maintain aftercare follow-up system
• Establish and maintain patient files in accordance with internal, local, state, and federal requirements and enter data in computerized and manual admission and discharge systems
• Conduct toxicology screens as needed
• Other duties as assigned

Requirements

• Bachelor's degree curriculum from an accredited institution, or equivalent combination of education and experience, is preferred
• Knowledge of and experience with case management is required
• Experience with substance abuse, mental health, health, housing, and community support services is required
• Experience with developing rapport with substance-abusing populations and referral and support systems is strongly preferred
• Experience managing patient services and computerized and manual records is strongly preferred
• Experience complying with internal, local, state, and federal requirements and regulations is strongly preferred

Skills

• Strong clinical skills
• Detail-oriented with the ability to work under pressure and meet deadlines; flexible and dependable
• Strong interpersonal, organizational, and analytical skills
• Excellent command of the English language, including grammar, spelling, and composition
• Understanding of principles and processes for providing client services, including needs assessment, quality standards, and client satisfaction evaluation
• Knowledge of human behavior and performance, individual differences in ability, personality, and interests; psychological research methods; and assessment and treatment of behavioral and affective disorders
• Exceptional customer/client service with the ability to resolve service issues
• In-depth knowledge of Joint Commission and DHS standards
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, and coordination of people and resources
• Ability to identify complex problems, review related information, develop and evaluate options, and implement solutions
• Strong logical and reasoning skills to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to assess the relative costs and benefits of potential actions to choose the most appropriate one
• Ability to handle multiple priorities with a sense of urgency
• Excellent interpersonal communication (verbal and written) and presentation skills
• Ability to motivate, develop, and direct people as they work
• Social perceptiveness: being aware of others' reactions, understanding why they react as they do, and adjusting actions accordingly
• Conflict resolution: bringing others together and trying to reconcile differences
• Active listening and comprehension of information and ideas presented through verbal and written words
• Ability to communicate information and ideas verbally and in writing so others will understand
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to combine pieces of information to form general rules or conclusions, including finding relationships among seemingly unrelated events
• Ability to identify and recognize when something is wrong or likely to go wrong and know who to involve for resolution

Benefits

• 401(k) plan
• Paid time off
• Comprehensive medical, dental, and vision coverage