Case Manager (Advisor)

This part-time position (up to 19 hours/week) provides case management and student support services to adult education students, helping individuals identify and overcome barriers to education, employment, and personal success.

Responsibilities

• Demonstrate a commitment to the philosophy and mission of a comprehensive community college.
• Work collaboratively in an inclusive, student-centered environment with students of various learning styles, cultures, identities, and life experiences.
• Provide quality customer service in an inclusive environment.
• Maintain accurate and up-to-date student records, case notes, and program documentation.
• Enter and update student information in CRM, student information systems, and other program databases.
• Track student enrollment, attendance, participation, academic progress, and program completion.
• Monitor student caseloads and maintain organized records of case management activities and follow-up.
• Prepare and maintain spreadsheets, reports, rosters, tracking logs, and other administrative documents.
• Assist with data collection and reporting requirements for Adult Education programs, grants, and funding sources.
• Provide direct support to Adult Education students throughout their educational journey.
• Assist with student recruitment, intake, enrollment, orientation, and onboarding activities.
• Support students in developing educational, career, and personal goals.
• Monitor student participation, attendance, progress, and program persistence.
• Conduct regular outreach and follow-up with students to encourage engagement and successful program completion.
• Connect students with academic, career, workforce, and community resources based on individual needs.
• Assist with coordinating student workshops, events, information sessions, and other program activities.
• Collaborate with instructors, advisors, staff, and community partners to support student success.
• Provide referrals for supportive services, including transportation, childcare, employment, housing, and other community resources.
• Help identify barriers that may affect student participation and assist in developing strategies to address those barriers.
• Support students in transitioning to postsecondary education, workforce training, credential programs, or employment opportunities.
• Participate in program meetings, staff trainings, and professional development activities.
• Assist with outreach and communication efforts to promote Adult Education programs and services.
• Support special projects and initiatives that enhance student engagement, retention, and completion.
• Provide general program and operational support to the Adult Education team as needed.
• Meet with students to assess their educational, academic, career, and personal support needs and identify barriers that may impact their success.
• Work with students to develop realistic, step-by-step education and career goals, including action plans for enrollment, persistence, and program completion.
• Connect students with appropriate CCRI resources and community services, including academic support, career services, workforce training, financial resources, transportation, childcare, and other community-based assistance.
• Conduct regular check-ins with students to monitor attendance, academic progress, engagement, and progress toward their individual educational and career goals.
• Advocate for students by helping them navigate college processes, address barriers, communicate with appropriate departments, and access available academic and support services.
• Maintain accurate and confidential records of student contacts, appointments, referrals, case notes, progress updates, and support services in appropriate college databases and digital systems.
• Assist students in addressing urgent barriers that may interfere with their educational participation and connect them with appropriate CCRI departments, community resources, or emergency services when necessary.

Requirements

• Bachelor’s degree in Social Work (BSW), Psychology, Nursing, or Human Services; some residential or entry-level roles accept a High School diploma with relevant experience.
• 1 to 3 years of supervised experience in behavioral health, substance use treatment, or social services.
• Experience working with adult students.
• Demonstrated work experience providing outstanding customer service.
• Excellent time management skills, high learning agility, creative problem solving, interpersonal, oral and written communications, and presentation skills, with strong attention to detail and accuracy.
• Proficiency with customer relationships management or data management enterprise software.
• Proficient computer skills including Microsoft Office (Word, Excel, and PowerPoint), Google G-Suite and email, Internet applications, and database software.
• Experience supporting students from diverse backgrounds to engage in education.
• Knowledge and understanding of both assessment and college and/or career readiness curricula for adult students.
• Knowledge of workforce development services, programs, and/or program providers.
• Bilingual skills—Spanish preferred.
• Knowledge of social and support services available in the community.
• Applicants must be authorized to work for ANY employer in the U.S.

Schedule

Part-time, up to 19 hours/week.