Case Manager - Adult Literacy Services

Essential Job Functions and Responsibilities

• Assess each applicant for program fit and match with contractual enrollment criteria.
• Complete a thorough assessment and design a corresponding service plan in collaboration with each qualifying applicant. Complete necessary enrollment paperwork.
• Meet with program participants regularly to discuss barriers to program persistence and persistence in a post-exit outcome. Make referrals to other service providers as necessary and ensure participants follow through with all referrals.
• Complete exit steps at the end of each cohort and assist with the placement into positive outcomes for all youth.
• Assure quality, timely data entry into both funder-manded databases and the agency’s Salesforce instance.
• Support a culture of professionalism designed to teach and cultivate a real-world working experience for the youth and young adults served.
• Assist in identifying and developing services and programs not currently being offered.
• Collaborate with the balance of program team to fulfill all program functions and services that may need additional support.
• Perform all other duties assigned by supervisor.

Knowledge, Skills and Abilities

• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• A passionate commitment to OBT’s mission and vision.
• A track record in providing comprehensive case management services to young adults.
• Familiarity with the public and nonprofit social service systems and entities that target this population.
• Demonstrated experience developing programmatic systems to enhance program outcomes.
• The ability to establish strong working relationships with team members, colleagues, participants, and external stakeholders.
• The ability to consistently develop and refine the program model and processes to create successful outcomes for participants and staff.
• Experience working on multiple projects and balancing competing priorities.
• Strong skill set in data management and data tracking; demonstrated experience managing data collection, analysis, and reporting.

Education and Experience/Training

• Bachelor’s degree required. A master’s degree or additional, substantial professional development in a related field preferred.
• A minimum of 3 years’ experience in a case manager or comparable role.
• Bilingual - Spanish or French preferred.