Case Manager_ 5019

Qualifications

Bachelor’s degree in social work or another related field of study (preferred) or associate’s degree with minimum one year experience.
A minimum of one year of experience in a related position
Bilingual language skills are preferred.
An engaging personality and detailed orientated skills are essential.
Strong oral and written communication, time management, and organizational skills are necessary.
Proficiency in Microsoft Office suite and other standard business technology is required.

Essential Duties And Responsibilities

• Case Management, Documentation and Assessments
• Complete intake within 24 hours of client arrival
• Document case notes within 48 hours of client contact
• Create and maintain audit ready client records on every client on the case load
• Including regular filing of the case record to ensure it is accurate and up to date
• Completion of ILP’s for every client on the caseload either weekly or bi-weekly
• Conduct weekly, bi-weekly inspections of client units, address concerns and document interactions
• Refer, advocate, coordinate services and counsel clients as needed
• Ability to properly assess and address client concerns
• Participate in client case conferences with clients and service providers as required

Client Engagement

• Conduct outreach consistently
• Demonstrate ability to establish rapport, gain trust and provide follow-up

Reporting & Administration

• Complete monthly reports and additional reports as assigned
• Report to and meet with Supervisor monthly
• Perform other duties as assigned by the manager
• Maintain database records in Salesforce, and Cares in addition physical case record

Education & Training

• Participate in both internal and external training
• Complete annual certifications (Mental Health, Mandated reporter)
• Maintain knowledge of client services (PA, Medical, Mental health)

Physical Requirements

• Ability to use a computer for prolonged periods
• Occasionally lift and / or move up to 10lbs
• Stand, walk or sit for long periods of time
• Climb five flights of stairs, if required to conduct home visits and/or field visits
• Travel in the boroughs of New York City and its adjacent counties via public transportation
• Travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/ or field work