Case Manager - 5006

Responsibilities

• Perform initial intake assessments for clients and their families, as well as periodic reassessments including developing and updating comprehensive service plans.
• Review all documentation to determine clients’ eligibility for program, and maintain both physical and digital folders.
• Absorb clients in completing all BronxWorks Homebase Program intake applications and forms.
• Refer clients to appropriate services not limited to within BronxWorks.
• Follow up with clients and referral agencies to track engagement and progress.
• Conduct home visits and inspections to assess clients’ living conditions (in person and/or virtually).
• Enter client information and progress updates into designated database systems.
• Support clients in overcoming barriers to achieving their goals and in building self-advocacy skills toward self-sufficiency.
• Conduct outreach and community engagement efforts to recruit new clients.
• Recommend and implement strategies to encourage client participation throughout all processes.
• Prepare and submit applications for subsidies, transfers, benefit applications, referrals, and financial assistance as needed.
• Provide accurate data and documentation for required program reports on a weekly/monthly/quarterly and annual basis.
• Accompany client to medical and/or entitlement appointments, if requested.
• Work with landlords/management companies to assist clients in resolving their housing crisis.

Qualifications

• Bachelor’s degree in social work or another related field of study.
• Bilingual language skills are preferred.
• Strong oral and written communication, time management, and organizational skills are necessary.
• Proficiency in Microsoft Office suite and other standard business technology is required.

Physical Requirements

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time, or climb five flights of stairs, if required to conduct home visits and/or fieldwork.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.