Case Manager (32 hrs/week) - Casa Canal, San Rafael

About the role

The Case Manager oversees resident services programming at Eden Housing properties serving high needs populations such as individuals, families, seniors, and those with special needs.

Responsibilities

• Independently deliver onsite programs, ensuring compliance with internal standards and regulatory expectations
• Conduct door-to-door, phone, and email outreach to inform residents about available services
• Provide crisis intervention and follow-up, including reporting child or adult abuse
• Support case management services for residents with functional impairments, helping them develop independent living skills
• Organize group and one-on-one services, and facilitate community building activities
• Collaborate with local agencies to enhance programming and advocate for residents' needs
• Maintain accurate records and ensure timely reporting
• Communicate and respond to property-level needs assessments
• Participate in staff meetings and trainings, fostering collaborative relationships

Requirements

• M.S.W. or M.A. in psychology, counseling, or related field with 1 year of full-time experience serving high needs populations
• B.A. or B.S. in the same fields with 3 years of full-time experience, or a combination of a High School Diploma/GED and 5 years of relevant experience
• Experience working with homeless populations and social services to diverse populations
• Knowledge of assessment tools and their interpretation
• Experience implementing and coordinating programs
• Ability to collaborate with local service providers

Qualifications

• Excellent reading, writing, and verbal communication skills
• Strong judgment, discretion, and problem-solving abilities
• Effective relationship-building, active listening, and conflict resolution skills
• Attention to detail and organizational skills
• Proficiency in using technology tools like Outlook, OneDrive, Teams, Zoom, Salesforce, and Microsoft Office Suite