Case Manager (Santa Rosa)

Formerly Aurora Santa Rosa Hospital, SRBHH opened in 2016 and is regarded as an integral part of the greater Santa Rosa and Northern California mental-health system of care. Located in the North Bay, the hospital has 144 acute psychiatric inpatient beds and serves adolescents and adults, treating both mental-health and co-occurring psychiatric and substance-abuse conditions.

About the role

Provides quality case-management and discharge-planning services to all patients and their families. Serves as a member of the interdisciplinary team supporting the organization’s treatment program and philosophy, and assures the delivery of quality treatment to patients and their families.

Responsibilities

• Ensures linkage to mental-health/recovery services and facilitates communication with the county
• Ensures follow-up appointments are arranged/scheduled for psychiatrist
• Completes discharge aftercare plan and provides daily placement and collateral documentation
• Responds to calls regarding discharge planning daily and documents discussion into EMR
• Checks voicemails daily and provides a callback within 24 hours
• For adolescents, provides regular updates to the legal guardian every 1–2 days and documents discussion
• Maintains effective working and professional relationships and communications with internal and external customers
• Coordinates discharge packets and reviews them with patients and their families
• Completes required documentation and progress notes on time, individualized per patient
• Supports coordination of scheduling Zoom meetings and visitations
• Supports department in administrative duties
• Upholds the organization’s ethics and customer-service standards
• Performs related duties as requested

Requirements

• Minimum of a Bachelor’s degree in Psychology, Social Work, or a closely related field of study
• One year of behavioral-health experience; experience with severely mentally ill and discharge planning preferred
• Current Cardiopulmonary Resuscitation (CPR) certification required, or obtained within initial orientation period
• Verbal de-escalation and physical-intervention program as approved by the CNO
• Familiarity with continuum of care and clinical terminology
• English proficiency required

Skills

• Maintains confidentiality of patients at all times
• Sensitivity to and willingness to interact with persons of various social, cultural, economic, and educational backgrounds
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• Good judgment, problem-solving, and decision-making skills
• Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others
• Ability to work in a fast-paced, expanding organization

Physical Requirements

• Use standard office equipment and access, input, and retrieve information from a computer
• Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time
• Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population
• Give and follow verbal and written instructions with attention to detail and accuracy
• Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information
• See details of objects at close range
• Coordinate multiple tasks simultaneously
• Reach forward, up, down, and to the side
• Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day
• Lift up to fifty (50) pounds

Pay

$29.50–$37.24 per hour

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401k Retirement Plan
• Healthcare Spending Account
• Life Insurance (Supplemental Life, Term and Universal plans are also available)
• Short- and Long-Term Disability (with additional buy-in opportunities)
• PTO Plan with Holiday Premium Pay
• Discounted Cafeteria Meal Plan
• Tuition Reimbursement