Case Management Supervisor/Hypothermia Coordinator

About the role

FACETS is seeking a mission-driven Case Manager Supervisor & Hypothermia Shelter Supervisor for the Adult-Only Housing Stabilization Program. This hybrid role oversees the daily operations of a hypothermia-specific emergency shelter and manages a team of part-time and full-time staff.

Duties And Responsibilities

• Hypothermia Emergency Shelter Oversight & Client Services:
  • Supervise a diverse team of shelter staff, providing trauma-informed services to clients during winter seasons.
  • Ensure adherence to shelter policies, safety standards, and hypothermia-specific emergency protocols.
  • Provide ongoing coaching, training, and performance feedback to staff.
  • Oversee the intake process for clients, ensuring it is swift, low-barrier, and non-judgmental.
  • Provide crisis intervention and de-escalation support for clients, including those with behavioral or health-related challenges.
  • Ensure clients have access to warm shelter, meals, and other essential services, and link them to longer-term resources.
• Adult-Only Housing Stabilization Program Leadership:
  • Supervise full-time staff members who provide case management, housing navigation, and other stabilization services.
  • Ensure all team members are trained in best practices for housing stabilization, including housing-first principles and unique needs of individuals transitioning from emergency shelter.
  • Develop and implement individualized housing stabilization plans for program participants.
  • Maintain monitoring of participant progress toward housing stability, offering guidance and support as needed.
  • Facilitate coordination between housing stabilization staff, shelter staff, and community partners to address client needs and ensure timely housing placements.
  • Manage the BNL for the team and hypothermia program, leading team meetings, fostering a collaborative and supportive work environment.
  • Provide supervision, coaching, and professional development opportunities for staff.
  • Track and report on program outcomes, including housing placements, retention rates, and client engagement.
  • Participate in program evaluation efforts, identifying areas for improvement to enhance service delivery.
• Managing the BNL for the team and hypothermia program and leading team meetings.
• Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Able to lift 50 pounds at times.
  • Able to attend occasional meetings at other FACETS office locations within Fairfax County, including 3 annual organization-wide fundraising events each year.
  • Must possess a valid driver’s license, reliable transportation, good driving record, and personal car insurance.

Required Skills And Abilities

• Bachelor’s degree in social work, Psychology, Human Services, or related field preferred.
• Equivalent work experience may be considered in lieu of a degree.
• 2-3 years of experience in shelter or housing programs, with at least 1 year in a leadership or supervisory role.
• Experience managing a team of 10+ staff, ideally in a social services or housing context.
• Knowledge of hypothermia-related safety protocols and experience in emergency shelter settings is preferred.
• Strong leadership skills, with the ability to manage large, diverse teams effectively.
• Excellent crisis management, problem-solving, and conflict resolution abilities.
• Knowledge of community resources related to homelessness, housing, mental health, and health services.
• Strong communication skills, both verbal and written, and the ability to manage multiple tasks and priorities.
• Understanding of HMIS reporting, data entry, and data quality.
• CPR/First Aid Certification.
• Works a flexible schedule including evenings and weekends as needed to support program operations and client needs.

Salary Range

$60,000 - $65,000 annually

Benefits

• Paid medical, dental, and vision insurance for full-time employees with competitive family rates and 3 medical plan options.
• Paid Basic Life Insurance with an option to buy additional coverage.
• 403(b) retirement plan options with generous matching.
• Generous leave package for full-time employees paid annual vacation and sick leave, 11 paid holidays per calendar year plus 3 floating holidays to use within the fiscal year; 12 weeks of maternity leave; paid bereavement leave.
• Flexible Spending Accounts (FSAs) for healthcare and dependent care.
• Long-Term Disability, Short-Term Disability 100% employer paid.
• Free Employee Assistance Program (EAP).
• Reimbursement of work-related expenses including portions of mileage, cell phone and data expenses.
• On-going professional development and training; reimbursement for portions of tuition, training, or (re)certification in areas related to current position.

Equal Employment Opportunity

FACETS is an equal opportunity employer with a culturally diverse work environment. Our welcoming community encourages collaboration across programs for our rewarding work.

Contact Information

To apply, interested candidates may send a resume and cover letter to employment@facetscares.org.