Case Management Social Worker

About the role

Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. As a Case Management Social Worker in the Emergency Department, you will coordinate care and services for patients with complex medical and psychosocial needs while also being cross-trained to provide coverage for the mother baby unit.

Responsibilities

• Coordinate the care and services of select patients.
• Intervene with patients who have complex psychosocial and discharge planning needs.
• Conduct detailed psychosocial assessments and coordinate with community resources and supportive counseling.
• Offer crisis interventions to patients and families with psychosocial needs and facilitate the transition of care for high-risk patients facing barriers to care.
• Manage all aspects of discharge planning for assigned patients in order to ensure a timely discharge and provide appropriate connection with post-discharge care providers.
• Work with families exhibiting complex family dynamics.
• Communicate with interdisciplinary team regarding the discharge planning status of all patients that are referred.
• Educate patients, families and physicians regarding post-acute options and address freedom of choice and financial concerns.
• Conduct initial and ongoing psychosocial assessment and interventions and make treatment recommendations to engage patients and families in adherence to the treatment plan by reducing or eliminating the social, psychological, financial, behavioral and regulatory barriers to successful medical outcomes.
• Serve as a resource person to provide counseling and intervention related to treatment decisions and end-of-life issues.
• Advocate for patients and families by providing intervention in cases involving child abuse and neglect, domestic violence, elderly abuse, institutional abuse and sexual assault.
• Advocate for patient and family empowerment and independence to make autonomous health care decisions and access needed services within the health care system and community.
• Meet core social work competencies and adhere to regulations.
• Remain current with regulations which impact the care of patients and regulatory compliance.
• Promote individual, professional growth and development and meet mandatory and continuing education requirements.
• Serve as a preceptor, mentor, and resource less experienced caregivers and represent the department on committees.

Requirements

• Master’s degree in social work (MSW) or Master of Science in Social Administration (MSSA)
• Current state licensure as a Social Worker (LSW, LISW or LISW-S)
• Basic Life Support (BLS) certification through the American Heart Association (AHA) or American Red Cross
• Valid Ohio Driver’s license upon hire
• Proof of automobile insurance coverage with $100,000/$300,000 coverage upon hire

Preferred qualifications

• Certification as a Case Manager within one year of eligibility from an approved professional organization
• Three years of experience in a healthcare system that includes exposure to and experience in pre- and post-acute care
• Care Management/Social Work experience
• Knowledge of community resources
• Home Care and/or Hospice Social Work experience

Physical Requirements

• Ability to perform work in a stationary position for extended periods.
• Ability to communicate and exchange accurate information.
• Ability to work with physical records, such as retrieving and filing.
• Ability to operate a computer and other office equipment.
• Ability to travel throughout the hospital system.
• Requires normal or corrected hearing and vision to normal range.
• In some locations ability to lift up to 10 pounds.

Benefits

• We offer the following choices to cover your health, dental and vision care as well as life insurance.
• Health Plan Options – You have the choice between two comprehensive Cleveland Clinic Employee Health Plan options: EHP and EHP Plus.
• Dental Care – Four plan options administered by Cigna are available.
• Vision Care – Two plan options administered by EyeMed are available.
• Flexible Spending Accounts – Healthcare and Dependent Care FSAs are available to help you pay for eligible expenses with pre-tax dollars.
• Life Insurance – Employer-paid life insurance equals 1x your annual salary with an option to purchase supplemental life insurance up to 10x your salary. You may also purchase dependent life insurance for a spouse and dependent children.
• Short- and Long-term Disability Coverage – Short-term disability is available after one continuous year of regular full-time service; long-term disability begins after 90 days.
• The 401(k) / 403(b) Plan also provides an important source of retirement savings. It allows participants to take responsibility for their financial future by making retirement savings a part of their normal routine while working. In addition to your contributions to the plan, Cleveland Clinic matches a portion of your contributions (50% on up to your first 6% in contributions).
• Paid Time Off (PTO) – Eligible caregivers receive Paid Time Off (PTO) that can be allotted toward vacation, holidays, sick time, etc.
• Caregiver discounts – We offer discounted rates for auto, home and pet insurance, identify theft protection and more.
• Adoption assistance – We provide financial assistance of up to $5,000/per child ($10,000 maximum lifetime benefit) for caregivers who choose to legally adopt a child.
• Employee Assistance Program – The Program provides free, confidential short-term counseling for caregivers and their families, whether for relationships or legal challenges.
• Employee Hardship Fund – This fund provides aid for caregivers experiencing unexpected financial difficulties.
• Paid maternity and parental leave – You will enjoy up to eight consecutive weeks for maternal care after the birth of your child to bond with your baby and up to four weeks for parental care.