Case Management Assistant Escort Overnight

Primary Responsibilities

• Support the Resident and Family Supportive Programs by providing case management functions and other non-clinical services to residents.
• Be available to respond within the scope of the program, on a pre-scheduled on-call basis for scheduled and/or emergency/unscheduled escorts.
• Escort residents to healthcare provider offices, emergency departments or other healthcare settings.
• Provide support for virtual/phone healthcare provider appointments.
• Accompany residents to other non-medical and non-financial appointments such as hair appointments, shopping trips, etc.
• Fulfill the requirements of an escort, including arranging/confirming transportation, communicating expressed/documented information, and coordinating support.

Compensation

• $21.30 / hour for scheduled work performed (some travel time may be included).
• $31.30 / hour for unscheduled, emergency response during a scheduled shift (travel time included).
• $2 / hour bonus pay for time scheduled on call but not worked.
• Mileage reimbursement at current federal rate.

About the Role

Era Living is seeking on-call Escort Case Management Assistants to join their Resident and Family Supportive Programs team in Seattle, WA. Preference is given to those available for the overnight shift from 8:00PM to 8:00AM.

Competitive Compensation/Benefits Package

• 401(k) retirement plan with generous company match (eligibility contingent on age requirement).
• Double pay for holidays worked.
• 1 hour paid sick time for every 40 hours worked.
• Employee Assistance Program.
• Longevity bonuses.
• Employee discount programs.

Knowledge, Skills, and Abilities

• Work effectively as part of a multidisciplinary team.
• Multi-task and attend to detail.
• Facilitate communication and interaction with residents, family members, and/or other third parties.
• Travel to multiple Era Living communities to perform duties as required.
• Respond and travel urgently during on-call shift to meet resident at healthcare provider location.
• Use computers, Word, Excel, Outlook, and the Internet including smartphone applications.
• Foster a positive environment and represent Era Living in a proficient and professional manner; maintain professional boundaries and use discretion in consideration of stated visits.
• Available to work at least 4 shifts per month.
• Read, write, and communicate in English.
• Pass DSHS background check, required.

Education and Experience

• High School or GED, required.
• Bachelor’s Degree in human services, social work, gerontology etc., preferred.
• Experience working with seniors, preferred.
• First Aid and CPR certified or able to obtain within 30 days of hire.
• Complete Caregiver Dementia and Caregiver Mental Health training within 120 days of hire.

About Era Living

If you are passionate about improving the quality of life for older adults and exemplify a values-based approach to your work, demonstrating integrity, credibility, consistency, strong team orientation, and outstanding communication, we welcome your application!

Era Living was voted “2023/2024/2025 Winner: Best in the Pacific Northwest – Senior Community” by the Seattle Times.