Overnight Program Assistant

The Salvation Army – Family Services – Phoenix, AZ

About the role

This position is responsible for responding to intake queries, collecting and analyzing documentation, selecting eligible candidates for admission, and overseeing client living quarters and personal property.

Responsibilities

• Responds to intake queries; collects, records, and analyzes documentation and referral sources; selects candidates for admission; refers candidates to other programs as necessary; and refers candidates to the waiting list if appropriate.
• Safeguards client self-administered prescriptions, schedules and records doctor and dental appointments, coordinates or arranges medical or psychiatric referrals as directed, cultivates and records sources of referral and resource assistance.
• Maintains and logs all medication given to clients; coordinates and oversees clients’ living quarters and personal property to ensure conformance to policy and procedure; conducts inspections, oversees cleanups, maintains adequate furnishings, writes Personal Property Request Slips, checks inventories, etc.; and provides oversight to the client reception function.
• Coordinates and oversees clients’ involvement in outside activities such as support group meetings, church services, and appropriate special events; provides assistance to the Program Coordinator, clinical staff, or vocational supervisors including oversight of client crews, specific operations or functions, or special projects; and provides special administrative support to the Program Coordinator that may include: client database management, interfacing with IT regarding computer or network issues, and other special administration projects.
• Participates in various staff meetings that may include prayer, engages in religious activities as part of the work day; and performs other duties as assigned by the Program Coordinator as necessary to carry out the responsibilities of the position.

Qualifications

• Availability to work overnight
• High School Diploma or GED required
• College courses related to social services or social services experience preferred
• 6 months – 1 year of related experience and/or training preferred
• Good organizational, interpersonal, communication and computer/typing skills required
• Proficiency in MS Office software (Word, Excel, PowerPoint)
• Ability to write reports & to calculate basic figures and numbers
• Ability to calculate basic figures and amounts
• Ability to interpret a variety of instructions furnished in written, verbal, diagram or schedule form
• Ability to handle crisis/emergency situations or services for the homeless situations and to utilize crisis intervention and conflict resolution skills
• Able to communicate effectively with clients and motivate program participants in achieving housing goals
• Able to maintain a non-judgmental attitude in working with clients
• Able to exhibit professional and courteous communication at all times
• Able to work independently and show initiative
• Eligible to receive a fingerprint clearance card
• Bilingual (English/Spanish) desirable
• Able to work various shifts/weekends/holidays
• An interpersonal style that is service oriented as well as anticipates and responds to the needs of client departments with a willingness to learn
• An excellent attention to detail, procedures, processes and policies
• Must be able to successfully pass a criminal background check