Case Management and Employment Services Data Clerk - W2 Program

Compensation

Earn up to $3,000 in incentive pay during your first year of employment!

Responsibilities

• Identify appropriate documents for scanning into electronic case file system.
• Prepare documents and hard case files for scanning into electronic case file (ECF) system.
• Verify all documents are properly coded for scanning and enter accurate ECF codes.
• Ensure timely and accurate data collection, data entry in WWP, ECF, and other systems, as required by policy and procedures.
• Audit cases verifying CWW coding matches eligibility documents in ECF.
• Check for compliance of Informal Assessments and alert FEPs accordingly.
• Carry out Job Readiness Questionnaires.
• Schedule appointments for FEP’s, such as W2 Eligibility Reviews, Employability Plan Reviews, Extension Discussions, Extension Decisions, and Monthly Contacts.
• Reschedule appointments for absentee FEP’s.
• Review of FEP’s Daily Schedule Check Lists for inaccuracies.
• Enter case comments into WWP when issuing correspondence/email distribution to participants within required timeframes.
• Aid in job readiness-workshop, track participant attendance, and enter case comments.
• Also, enter nonparticipation for Employment Services activities.
• Translate/interpret on behalf of customer as well as staff, as needed.
• Assist with mass mailings/email distribution and provide staff with clerical support during UMOS events, job fairs and workshops.
• Assist with event flyer distribution in the local community.
• Perform home visits or work site visits as needed, such as for employment verification tasks and other services to customers.
• Assist Employment Services Unit with resume writing.
• Aid in flyer design and development for department events, such as job fairs and education events.
• Prepare meeting and training handouts.
• Maintain confidentiality of participant data and comply with government and agency regulations.
• Perform special projects, attend meetings and other related duties as assigned.

Qualifications

• Minimum of 24 related college credits, supplemented by either one year of post-secondary education, or equivalent related training.
• Minimum two years of work experience in a data entry and/or clerical position.
• Able to work with confidential information and has a basic understanding of customer service practices.
• Demonstrated organizational skills and strong attention to detail in data entry and/or clerical work.
• Able to communicate effectively with all levels of staff and management in writing and verbally.
• Bilingual in English and one or more languages, including Spanish, Burmese, Rohingya, Somali, Karen; verbal and written preferred.
• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook with demonstrated ability to type minimum of 40 words per minute.
• Demonstrated time management skills with the ability to perform comfortably in a fast-paced, deadline-oriented work environment, and ability to successfully execute multiple projects at one time.
• Must be able to travel within the state as requested and work irregular hours.
• Must have a vehicle, valid driver’s license and adequate automobile insurance.

Work Environment, Physical, And Sensory Demands

• Frequent standing, walking, sitting, bending.
• Occasional lifting and/or moving up to 30 lbs.
• Frequent driving.
• Frequent exposure to moderate temperature generally encountered in a controlled or uncontrolled temperature environment.
• Frequent exposure to semi-moderate noise level.
• Use of various computer software.
• Usage varies by position.

Additional Eligibility Requirements

• Employment with UMOS is contingent upon successful completion of a motor vehicle record check prior to employment.