Case Entry Specialist

About the role

This is a full-time remote position within the US only. The schedule is Sunday 9:00 AM – 6:00 PM EST and Monday–Thursday, 8:00 AM – 5:00 PM EST.

Responsibilities

• Transcribe information from clients’ EMRs into required electronic format; check completed work for accuracy
• Monitor shared inboxes and internal request dashboards
• Receive and document incoming emails, calls, tickets, or voicemails
• Follow up with the client or internal staff via email or phone for additional information as requested
• Export and upload documents within Versalus Health proprietary system
• Cross-trained in various functions within the department to support other teams as needed
• Other responsibilities as requested by management

Skills

• Detail-oriented
• Proactive and self-directed; shows initiative and responsibility in taking the necessary steps toward problem resolution
• Meets or exceeds both quality expectations
• Works independently but also a team player
• Extremely organized and action-oriented
• Excellent critical-thinking skills
• Demonstrates strict adherence to HIPAA/HITECH compliance

Requirements

• High school diploma or equivalent required
• Bachelor’s degree preferred
• Prior knowledge of accessing hospital EMRs preferred
• Experience working with Salesforce, a plus
• Proficient in relevant computer applications such as Outlook, MS Teams, Internet search engines, and accurate keyboard skills
• Ability to maneuver between multiple screens

Physical Demands

• Regular eye–hand coordination and manual dexterity required to operate office equipment
• Ability to perform work at a computer terminal for 6–8 hours per day and function in an environment with constant interruptions
• At times, subject to sitting for prolonged periods
• Infrequently must be able to lift and move material weighing up to 20 lbs
• May experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines