Case Specialist
The Providencia Group · Weslaco, TX · 1 mo ago
LegalPart-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID etc. Remove boilerplate: About Us, About The Team, etc? Those are not required headings but we can include if they have content? The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). The "e.g." suggests those are examples, not exclusive. So we can include About Us if we want. But they said prefer few substantive sections over many thin ones. About Us may be thin but still substantive. Could combine with About The Team? Might be redundant. Might be better to include a section "About The Providencia Group" summarizing purpose. But we could skip to keep few sections.
- About The Team: similar.
- What You’ll Be Part Of – TPG Culture: could be included as "About TPG Culture". Might be redundant.
- About The Role: description of who they work with.
- What You’ll Do: responsibilities list.
- Responsibilities Include, But Are Not Limited To: list of duties.
- Minimum Qualifications & Skills: list.
- Work Environment: details about training, travel, hybrid schedule, etc.
- Work Schedule: details about extended hours, on-call, essential position.
- Conditions of Employment: list of requirements (culture test, drug test, age, driver's license, public trust clearance, travel availability).
- Security Clearance Requirements: background investigation, citizenship, residency, etc.
- Physical Demands: list.
We need to avoid duplication: some items repeat (e.g., ability to work independently appears multiple times). We should preserve all substantive information but not repeat duplicated lines? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should deduplicate repeated lines. So we need to identify duplicated lines and keep only one instance.
Let's extract unique bullet points.
First, location and travel etc.
We'll create sections:
-
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID etc. Remove boilerplate: About Us, About The Team, etc? Those are not required headings but we can include if they have content? The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It suggests those are typical headings; we can also include other headings like About Us? Not listed; but we can include if content is substantive. However they said "Prefer a few substantive sections over many thin ones." So we should consolidate.
We need to preserve all substantive information: location, travel, part-time, hours, etc. Also details about role, responsibilities, qualifications, skills, work environment, schedule, conditions of employment, security clearance, physical demands.
We need to avoid repeating job title as heading. So no Case Specialist
. We'll include location etc maybe in a
Case Specialist
. We'll include location etc maybe in aat top. We must not include cookie/navigation/legal/EEO etc. So remove equal opportunity statement, accommodation request, etc. Also remove "For more information about the company please visit our website". Also remove "Providencia is an Equal Opportunity Employer..." etc. We need to output only HTML fragment, no /, no markdown fences. Let's extract substantive content: - TITLE: Case Specialist (not heading) - LOCATION: Weslaco, TX - TRAVEL: Required, potentially extensive at times, based on project need(s) - This is a part-time position, working on an as needed basis, requiring approximately 40 hours per week, which will include nights, weekends, and/or holidays - About Us: description of purpose etc. Might be considered boilerplate but it's substantive about company. Could include as
About Us
with. But they didn't list About Us as example heading but allowed? They said use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). The "e.g." suggests those are examples, not exclusive. So we can include About Us if we want. But they said prefer few substantive sections over many thin ones. About Us may be thin but still substantive. Could combine with About The Team? Might be redundant. Might be better to include a section "About The Providencia Group" summarizing purpose. But we could skip to keep few sections.
- About The Team: similar.
- What You’ll Be Part Of – TPG Culture: could be included as "About TPG Culture". Might be redundant.
- About The Role: description of who they work with.
- What You’ll Do: responsibilities list.
- Responsibilities Include, But Are Not Limited To: list of duties.
- Minimum Qualifications & Skills: list.
- Work Environment: details about training, travel, hybrid schedule, etc.
- Work Schedule: details about extended hours, on-call, essential position.
- Conditions of Employment: list of requirements (culture test, drug test, age, driver's license, public trust clearance, travel availability).
- Security Clearance Requirements: background investigation, citizenship, residency, etc.
- Physical Demands: list.
We need to avoid duplication: some items repeat (e.g., ability to work independently appears multiple times). We should preserve all substantive information but not repeat duplicated lines? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should deduplicate repeated lines. So we need to identify duplicated lines and keep only one instance.
Let's extract unique bullet points.
First, location and travel etc.
We'll create sections:
- About the Role
maybe combine role description and who they work with.
- Responsibilities
with - list.
-
Qualifications and Skills
combine minimum qualifications and skills.
- Work Environment and Schedule
combine work environment, schedule, conditions of employment, security clearance, physical demands? Might be too many. But we could split: Work Environment, Schedule, Conditions of Employment, Security Clearance, Physical Demands. However that's many sections. Prefer few substantive sections. Could combine into "Work Details" covering environment, schedule, conditions, clearance, physical demands. But that may be too thick.
Maybe better to have sections: About the Role, Responsibilities, Qualifications, Work Details (environment/schedule/conditions/clearance/physical). That's 4 sections.
Let's see if we can preserve all info within those.
We'll need to ensure we don't lose any specific info like "Ability to type 55 wpm", "Must be at least 21 years of age", "Valid U.S. Driver’s license", "Public Trust Clearance", "U.S. Citizen or Permanent Resident", "U.S. Residency requirement - 3 consecutive years in the last 5 years", "Complete a rigorous culture and competency testing process", "Complete a Drug Test", "Available to travel as necessary", "Must have mobility to attend meetings...", etc.
We'll include them in Work Details.
Now let's deduplicate.
List responsibilities from "Responsibilities Include, But Are Not Limited To":
- Conduct comprehensive background checks on sponsors, ensuring accuracy, compliance with company policies, and stakeholders.
- Perform detailed sex offender registry searches to verify sponsor eligibility and maintain organizational safety standards.
- Process and review Child Abuse and Neglect Registry forms, ensuring all required documentation is complete and accurately recorded.
- Review and verify submitted documentation with a high level of attention to detail to ensure accuracy, completeness, and compliance with internal and external guidelines.
- Collaborate closely with internal partners to support the sponsor screening process and resolve discrepancies efficiently.
- Conduct quality reviews of work to identify potential errors or process improvements, maintaining the highest standards of data integrity and confidentiality.
- Manage and update sponsor cases using Zendesk or similar case management systems, ensuring timely follow-up, accurate documentation, and efficient resolution of inquiries.
- Upload, organize, and maintain files across multiple platforms, including SharePoint, Word, PDF, and Excel, ensuring all information is properly categorized, accessible, and up to date.
- Review the quality and accuracy of all completed work to ensure compliance with organizational standards, data integrity, and consistency across records and reports.
- Perform related duties as assigned, within your scope of practice – management reserves the right to revise these duties as necessary.
Now qualifications and skills from "Minimum Qualifications & Skills":
- Minimum High School Diploma/GED and four (4) years' experience in a professional setting.
- Bachelor’s degree in relevant behavioral science (preferred).
- Bilingual in English and Spanish.
- Ability to work independently and exercise a high level of confidentiality.
- Proficient in using computers, laptops, and smartphones, with strong familiarity in social media platforms, web chat tools, and common source-language expressions and colloquialisms.
- Demonstrated ability to service a diverse group of clients, including refugees or other vulnerable populations.
- Proven experience and high level of comfortability operating technology and learning new software applications quickly.
- Organized, works with a sense of urgency and is a deadline-driven self-starter; capable of juggling multiple priorities at once and executing each to completion despite obstacles.
- Strong interpersonal skills; enjoy working collaboratively and cross-functionally across departments and Social Services Agencies to deliver the highest quality of work under extreme pressure and in a fast-paced environment
- Demonstrate a long-term, people-focused mindset grounded in compassion and support.
- Exhibit a passion for contributing to meaningful, high-impact work that drives positive change.
- Maintain a strong commitment to excellence and continuous improvement.
- Highly organized and proactive, with a strong sense of urgency and accountability for meeting deadlines.
- Ability to effectively manage multiple priorities and deliver results despite challenges or shifting demands.
- Duties are performed via a government approved computer system. Employees are required to possess strong computer skills in MS Office, including Excel, Word, and Teams.
- Ability to type 55 wpm.
Note some duplicates: "Organized, works with a sense of urgency..." appears also later "Highly organized and proactive, with a strong sense of urgency and accountability for meeting deadlines." and "Ability to effectively manage multiple priorities and deliver results despite challenges or shifting demands." Similar but not exact duplicates; we can keep both as they add nuance.
Now Work Environment section:
- You will be required to complete 2 weeks of mandatory live training, to include webinars, self-paced training, and in-person/web-based workshops.
- Travel assignments may be required based on project need, though program leadership will attempt to minimize travel by assigning tasks to those who reside closest to the site where a support need exists.
- Tasks/assignments are dynamic and will change based on client needs and resource availability, meaning the Case Specialist is expected to provide additional administrative support, including the completion of data entry and paperwork, as required.
- Hybrid work schedule (onsite/remote):When working within 30 to 50 miles of an office, you will be required to work in-office as agreed upon by the management team. If/when working remote, you must have a dedicated workspace conducive to full videoconferencing (camera and audio) for facilitating webinars and online discussions.
- Additionally, there is potential to support some home office work, based on project need and workload. This option is only available if you are not required to support a contract within close proximity to your home or required to TDY.
Work Schedule section:
- Due to the importance of this position, employees supporting this contract may be required to work extended hours including evening work, support on-call assignments, and work weekends to support time-sensitive or real-time complex services, schedule is subject to change at any time based on project needs.
- This position is considered ESSENTIAL – Case Specialists are required to report and work during emergencies or crises, including inclement weather, natural and man-made disasters, etc.
Conditions of Employment:
- Complete a rigorous culture and competency testing process.
- Complete a Drug Test.
- Must be at least 21 years of age.
- A valid U.S. Driver’s license.
- Have the ability to obtain Public Trust Clearance.
- Available to travel as necessary.
Security Clearance Requirements:
- Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.
- Internal background check to the satisfaction of contract requirements.
- Child Abuse / Neglect (CA/N) or child protective services check to the satisfaction of contract requirements.
- Must be a U.S. Citizen or Permanent Resident.
- U.S. Residency requirement - 3 consecutive years in the last 5 years.
Physical Demands:
- Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
- Climbing/Stooping/Kneeling: 10% of the time.
- Lifting/Pulling/Pushing: 10% of the time.
- Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time.
- Sitting: Sitting for prolonged and extended periods of time.
Now we need to avoid duplication: Some items appear in multiple sections: e.g., "Available to travel as necessary" appears in Conditions and also Travel assignments may be required... We'll keep one.
Also "Ability to work independently..." appears in qualifications; not duplicated elsewhere.
Now we need to decide sections.
Potential sections:
- About the Role (description of role, who they work with)
- Responsibilities (list)
- Qualifications and Skills (list)
- Work Details (combining Work Environment, Schedule, Conditions, Security Clearance, Physical Demands)
We need to ensure we don't create sections with filler like "commensurate with experience". Not present.
Now produce HTML.
We'll start with a for location, travel, part-time hours.
Then
Qualifications and Skills
combine minimum qualifications and skills. -Work Environment and Schedule
combine work environment, schedule, conditions of employment, security clearance, physical demands? Might be too many. But we could split: Work Environment, Schedule, Conditions of Employment, Security Clearance, Physical Demands. However that's many sections. Prefer few substantive sections. Could combine into "Work Details" covering environment, schedule, conditions, clearance, physical demands. But that may be too thick. Maybe better to have sections: About the Role, Responsibilities, Qualifications, Work Details (environment/schedule/conditions/clearance/physical). That's 4 sections. Let's see if we can preserve all info within those. We'll need to ensure we don't lose any specific info like "Ability to type 55 wpm", "Must be at least 21 years of age", "Valid U.S. Driver’s license", "Public Trust Clearance", "U.S. Citizen or Permanent Resident", "U.S. Residency requirement - 3 consecutive years in the last 5 years", "Complete a rigorous culture and competency testing process", "Complete a Drug Test", "Available to travel as necessary", "Must have mobility to attend meetings...", etc. We'll include them in Work Details. Now let's deduplicate. List responsibilities from "Responsibilities Include, But Are Not Limited To": - Conduct comprehensive background checks on sponsors, ensuring accuracy, compliance with company policies, and stakeholders. - Perform detailed sex offender registry searches to verify sponsor eligibility and maintain organizational safety standards. - Process and review Child Abuse and Neglect Registry forms, ensuring all required documentation is complete and accurately recorded. - Review and verify submitted documentation with a high level of attention to detail to ensure accuracy, completeness, and compliance with internal and external guidelines. - Collaborate closely with internal partners to support the sponsor screening process and resolve discrepancies efficiently. - Conduct quality reviews of work to identify potential errors or process improvements, maintaining the highest standards of data integrity and confidentiality. - Manage and update sponsor cases using Zendesk or similar case management systems, ensuring timely follow-up, accurate documentation, and efficient resolution of inquiries. - Upload, organize, and maintain files across multiple platforms, including SharePoint, Word, PDF, and Excel, ensuring all information is properly categorized, accessible, and up to date. - Review the quality and accuracy of all completed work to ensure compliance with organizational standards, data integrity, and consistency across records and reports. - Perform related duties as assigned, within your scope of practice – management reserves the right to revise these duties as necessary. Now qualifications and skills from "Minimum Qualifications & Skills": - Minimum High School Diploma/GED and four (4) years' experience in a professional setting. - Bachelor’s degree in relevant behavioral science (preferred). - Bilingual in English and Spanish. - Ability to work independently and exercise a high level of confidentiality. - Proficient in using computers, laptops, and smartphones, with strong familiarity in social media platforms, web chat tools, and common source-language expressions and colloquialisms. - Demonstrated ability to service a diverse group of clients, including refugees or other vulnerable populations. - Proven experience and high level of comfortability operating technology and learning new software applications quickly. - Organized, works with a sense of urgency and is a deadline-driven self-starter; capable of juggling multiple priorities at once and executing each to completion despite obstacles. - Strong interpersonal skills; enjoy working collaboratively and cross-functionally across departments and Social Services Agencies to deliver the highest quality of work under extreme pressure and in a fast-paced environment - Demonstrate a long-term, people-focused mindset grounded in compassion and support. - Exhibit a passion for contributing to meaningful, high-impact work that drives positive change. - Maintain a strong commitment to excellence and continuous improvement. - Highly organized and proactive, with a strong sense of urgency and accountability for meeting deadlines. - Ability to effectively manage multiple priorities and deliver results despite challenges or shifting demands. - Duties are performed via a government approved computer system. Employees are required to possess strong computer skills in MS Office, including Excel, Word, and Teams. - Ability to type 55 wpm. Note some duplicates: "Organized, works with a sense of urgency..." appears also later "Highly organized and proactive, with a strong sense of urgency and accountability for meeting deadlines." and "Ability to effectively manage multiple priorities and deliver results despite challenges or shifting demands." Similar but not exact duplicates; we can keep both as they add nuance. Now Work Environment section: - You will be required to complete 2 weeks of mandatory live training, to include webinars, self-paced training, and in-person/web-based workshops. - Travel assignments may be required based on project need, though program leadership will attempt to minimize travel by assigning tasks to those who reside closest to the site where a support need exists. - Tasks/assignments are dynamic and will change based on client needs and resource availability, meaning the Case Specialist is expected to provide additional administrative support, including the completion of data entry and paperwork, as required. - Hybrid work schedule (onsite/remote):When working within 30 to 50 miles of an office, you will be required to work in-office as agreed upon by the management team. If/when working remote, you must have a dedicated workspace conducive to full videoconferencing (camera and audio) for facilitating webinars and online discussions. - Additionally, there is potential to support some home office work, based on project need and workload. This option is only available if you are not required to support a contract within close proximity to your home or required to TDY. Work Schedule section: - Due to the importance of this position, employees supporting this contract may be required to work extended hours including evening work, support on-call assignments, and work weekends to support time-sensitive or real-time complex services, schedule is subject to change at any time based on project needs. - This position is considered ESSENTIAL – Case Specialists are required to report and work during emergencies or crises, including inclement weather, natural and man-made disasters, etc. Conditions of Employment: - Complete a rigorous culture and competency testing process. - Complete a Drug Test. - Must be at least 21 years of age. - A valid U.S. Driver’s license. - Have the ability to obtain Public Trust Clearance. - Available to travel as necessary. Security Clearance Requirements: - Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information. - Internal background check to the satisfaction of contract requirements. - Child Abuse / Neglect (CA/N) or child protective services check to the satisfaction of contract requirements. - Must be a U.S. Citizen or Permanent Resident. - U.S. Residency requirement - 3 consecutive years in the last 5 years. Physical Demands: - Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees. - Climbing/Stooping/Kneeling: 10% of the time. - Lifting/Pulling/Pushing: 10% of the time. - Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time. - Sitting: Sitting for prolonged and extended periods of time. Now we need to avoid duplication: Some items appear in multiple sections: e.g., "Available to travel as necessary" appears in Conditions and also Travel assignments may be required... We'll keep one. Also "Ability to work independently..." appears in qualifications; not duplicated elsewhere. Now we need to decide sections. Potential sections: - About the Role (description of role, who they work with) - Responsibilities (list) - Qualifications and Skills (list) - Work Details (combining Work Environment, Schedule, Conditions, Security Clearance, Physical Demands) We need to ensure we don't create sections with filler like "commensurate with experience". Not present. Now produce HTML. We'll start with afor location, travel, part-time hours. Then