Case Control Clerk - Office and Administrator Specialist Intermediate
About the role
This position exists to provide various clerical duties essential for the agency to accomplish its goals of determining claimants' eligibility for Social Security Disability benefits and/or Supplemental Security Income benefits. These positions perform a variety of clerical tasks for Disability Determination Services.
Responsibilities
Performing administrative and front desk support.
Responding to general inquiries from employees, applicants, and members of the public.
Receiving and assigning incoming claims.
Processing incoming paper mail and electronically scanned correspondence.
Organizing and mailing letters to claimants, medical sources, schools, legal representatives, and other partners, as well as scanning various documents and process faxes.
Requirements
Knowledge of standard computer software programs for word processing, spreadsheets, and databases sufficient to create, modify, and protect files.
Skill in customer service sufficient to answer questions and advise customers of program policies, procedures, and regulations.
Skill in customer service sufficient to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence.
Ability to present information to diverse customers.
Skill in document and records management sufficient to accurately file and categorize electronic documents.
Qualifications
Two (2) years of administrative support experience.
Knowledge of medical terminology.
Knowledge of Social Security Administration Disability process.
Experience interpreting and applying data privacy laws.
Ability to manage multiple priorities at the same time to meet strict deadlines.
Experience in customer service via phone.
Skills
Knowledge of standard computer software programs for word processing, spreadsheets, and databases.
Customer service skills.
Document and records management skills.
Benefits
Paid vacation and sick leave.
12 paid holidays each year.
Low-cost medical, dental, vision, and prescription drug plans.
Fertility care, including IVF.
Dental and orthodontic care for adults and children.
6 weeks paid leave for parents of newborn or newly adopted children.
Pension plan that provides income when you retire (after working at least three years).
Employer paid life insurance to provide support for your family in the event of death.
Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury.
Tax-free expense accounts for health, dental, and dependent care.
Pay
$21.12 - $28.01 / hourly; $44,098 - $58,484 / annually
Schedule
Day Shift, 8:00AM to 4:30PM
Benefits
Paid vacation and sick leave.
12 paid holidays each year.
Low-cost medical, dental, vision, and prescription drug plans.
Fertility care, including IVF.
Dental and orthodontic care for adults and children.
6 weeks paid leave for parents of newborn or newly adopted children.
Pension plan that provides income when you retire (after working at least three years).
Employer paid life insurance to provide support for your family in the event of death.
Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury.
Tax-free expense accounts for health, dental, and dependent care.