Case Analyst, Corporate Auto Claims, Corporate Auto Claims and Litigation

About the role

Play a leading role in operational risk improvements at Amazon.com, where we have a tradition of leading the world in innovative technologies and services. Amazon is seeking an experienced Casualty and Litigation Claim professional who will work with the Corp Auto Team and Amazon Defense Counsel on litigated complex bodily injury (BI) claims for Amazon's expanding worldwide delivery fleet.

Responsibilities

Within the Corporate Auto Team, you will support the team focusing on litigation management, discovery, litigation process improvement, third party administrator (TPA) programs across all logistics programs. Duties may include, but are not limited to, the following:

• Utilize analytics, metrics, and benchmarking to evaluate trends and make recommendations for process improvements to, and the performance management of, outside counsel and TPA partners handling litigated BI cases
• Coordinate and support ongoing litigation and respond to internal legal inquiries
• Work closely with internal teams to strategize on ways to streamline processes and find solutions to enhance processes for litigation related tasks
• Partner with internal customers to identify and preserve discovery items and evidence
• Liaison between outside counsel, Risk/Legal Managers and internal stakeholders in gathering of documentation needed to respond to discovery requests
• Support risk managers and internal and external stakeholders on discovery process
• Perform other litigation management tasks

Some travel may be required.

Basic Qualifications

• 3+ years of auditing business processes, risk mitigation, program compliance or internal audits experience
• 5+ years of work in relevant industries such as law, customer service, investigations, risk, compliance or project management experience
• 5+ years of customer service experience
• Experience in audits related to business processes, risk mitigation, program compliance, or internal audits
• Experience in customer service
• Experience working in relevant industries such as law, customer service, investigations, risk, compliance or project management
• Experience with all Microsoft Office applications
• Bachelor's degree or equivalent

Preferred Qualifications

• Professional certification such as CAMS, CRCM, or CRP
• Experience using data and metrics to back up assumptions and implement effective solutions
• Experience working in risk, fraud or compliance organizations
• Master's degree or equivalent