CASE AIDE - WELCOME CENTER

About the role

The Arizona Department of Child Safety (DCS) is hiring Assistant Case Managers/Case Aides at Welcome Centers in Phoenix, AZ. The position involves transporting clients and children, assisting with applications, providing care, and managing administrative tasks.

Responsibilities

• Transport clients and children and ensure proper use of child safety seats
• Transport children to designated placements as needed
• Aid clients with application processes
• Provide case assistance to participants involved in child safety services
• Engage, observe, and interact with children (examples: lice treatments, changing diapers, potty training, bathing, comforting)
• Provide trauma-informed care to children
• Perform housekeeping functions (examples: laundry, cleaning dishes, preparing meals, general cleaning)
• Aid Kinship Caregivers with TANF referrals, Fingerprint Clearance Card appointments, email account setup, and billing submission processes
• Process service approvals for living arrangements and support services, including Kinship Home Studies and Courtesy Supervision requests
• Respond to service approval inquiries and verify the accuracy of service request documentation
• Provide clerical and administrative support and maintain accurate records
• Refer clients and families to community resources and organizations that promote self-sufficiency
• Document client interactions, activities, and service-related information
• Participate in professional and unit meetings and deliver goods as requested
• Travel in-state and out-of-state as required

Requirements

• High School Diploma or GED
• Valid driver's license and a satisfactory 39-month driving record
• Ability to obtain and maintain a valid Department of Public Safety (DPS) Level One Fingerprint Clearance Card
• Ability to obtain and maintain CPR certification
• Work history, Central Registry, and Public Record review will be considered
• May be required to use personal transportation for State business and maintain current vehicle registration and motor vehicle insurance

Preferred Qualifications

• Two years of college or university coursework with a minimum of 21 semester hours in: Child Development, Rehabilitation, Social Services, Counseling, Psychology, Sociology, or another closely related field
• Knowledge areas that support success: Basic principles of human and social services, Child welfare and family support concepts, Basic safety practices related to client transportation and child safety seating, Community resources and programs that support children, caregivers, and families, Administrative processes, documentation practices, and service coordination