Case Aide

About the role

Compass Connections believes every child deserves to have a place where they feel safe and loved. Our organization offers emergency shelter and group home placement for children while we work to reunite them with family. We know the sooner family reunification is accomplished, the sooner children can safely integrate into the community and thrive. We are now hiring compassionate and dependable individuals to join our team at our SAC Shelter in San Antonio, TX.

Responsibilities

• Meet all federal and state regulatory guidelines and standards applicable to this position.
• Enter information in Salesforce, and UC Portal as required by agency policy and procedures.
• Review Salesforce and UC Portal for compliance with federal guidelines, as well as state minimum standards.
• Document information related to delays in the reunification process.
• Review and sign children’s records in accordance with agency policy and procedures and applicable licensing and contract standards.
• Participate in scheduled meetings and team decisions and operations.
• Participate in workshops, seminars, education programs and activities that promote professional growth and development.
• Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements.
• Work evenings, weekends and holidays as needed or requested by position supervisor.
• Implement Compass Connections safety protocols including evacuating with children and other staff in case of an emergency.
• Maintain confidentiality in all areas of child and program operations.
• Maintain Compass Connections professional and ethical standards of conduct outlined in the employee handbook including demonstrating respect for agency staff, children, and community members and complying with required dress code at all times.
• Complete calls with families and/or sponsors as assigned to gather information used for reunification.
• Develop safety and service-related resources prior to the discharge of the service population.
• Review UC Portal for compliance with upload requirements and ensure the input of updates as needed for safe and timely discharge.
• Provide the National Call Center referrals for service gaps identified during 30-day calls.
• Support assigned case management, clinical, and medical team.
• Meet all deadlines by program supervisor and federal partners.
• Foster Care Programs - Support, encourage, and recruit foster parents.

Requirements

• Fluency in English and Spanish is required.
• Academic: Required – High school diploma, or equivalent; Preferred – 2-year Associate degree from accredited program/institution